Locating Existing Reports in Merchant Direct

As Merchant Direct Classic migrates to the newer version Merchant Direct, the following table shows how new reporting features have been grouped into modules to help you navigate the new platform with ease:

Classic Merchant Direct Reporting Merchant Direct Reports/Modules Length of time information is retained Maximum timeframe allowed per search
  • Monthly Statements
Monthly Statement Report 7 years N/A
  • Financial Details
  • Chargebacks & Financial Adjustments
Bank Reconciliation Module 2 years 366 days
  • Sales Summary
  • Sales Summary by Card
  • End of Day Batch Summary
  • Summary by Clerk ID
  • Sales by Chain
  • Sales by Merchant
  • Sales Summary by Store 
  • Sales Summary by Card Type
  • Sales Summary by Chain
  • Sales/Refunds Summary
  • Sales/Refunds Summary by Chain
  • Sales Summary by Device Number
Sales Summary Module 2 years 31 days
  • Summary of Chargebacks Received
  • Summary of Outstanding Chargebacks
  • Copy Requests Received
  • Copy Requests Received by Month
  • Summary of Outstanding Copy Requests
  • Fulfilled Copy Requests
  • Find a Copy Request
Dispute Management Module 18 months 120 days
  • Transaction Details
  • Declined Transactions by Merchant
  • Find a transaction
  • Detailed Transactions
Find a Transaction Module 2 years 60 days
  • Gift Card Transactions
  • Gift Card Summary
  • Gift Card Liability
2 years 31 days
  • Billing Volume Details
  • Billing Fee Program Details

Fees/Adjustments Module:

   
  • Billing Processing/Association Cost

Fees/Adjustments Module:

   
  • Billing Summary of Fees by Merchant
  • Billing Summary of Fees by Chain
  • Fee Summary by Chain
  • Fee Summary
  • Fee Summary by Merchant
  • Financial Adjustments
  • Service Fees
  • Transaction Fee Breakdown
  • Taxable Fees

Fees/Adjustments Module:

   
  • Revenue Share Breakdown by Merchant
  • Revenue Share Breakdown by Merchant MCP
  • Revenue Share by Card Type
  • Revenue Share by Card Type MCP
  • Revenue Share Monthly Breakdown by Merchant
  • Revenue Share Monthly Breakdown by Merchant MCP
  • Revenue Share Summary
  • Revenue Share Summary MCP
   

 

CSV Downloader Reports

Some of the CSV downloader report names have changed from Classic to the newer version of Merchant Direct. Refer to the table below for the new report names and data retention durations. 

Classic Merchant Direct Reporting Merchant Direct Reports Length of time information is retained Maximum timeframe allowed per search
SFTP Downloads of Chain Daily Transactions Settled Transactions (*PAN) 1 year 367 days
Universal Settlement File Universal Settlement (*PAN) 1 year 367 days
Payment Order Details Payment Order Details 13 months 401 days
Chains Daily with Gateway information Settled Transactions with Gateway Details 1 year 367 days
Corporate - Daily Summary by Merchant Sales Summary by Merchant 2 years 731 days
Daily Chains Chargeback Activity Chargeback Activity 13 months 401 days
B2B Remittance (Chain or Merchant) B2B Remittance Details 1 year 367 days
Corporate Declined Transactions by Settlement Date Declined Transactions by Settlement Date (*PAN) 1 year 367 days
Corporate Chargeback and Financial Adjustments Chargebacks and Financial Adjustments 1 year 367 days
Monthly Corporate Statement Monthly Statement 7 years 7 years
Chains Daily Transactions with Interchange Information Settled Transactions with Interchange Details (*PAN) 1 year 367 days
Summary by Clerk ID Sales Summary by Clerk 1 year 367 days
SFTP download of Daily Corporate Summary Sales Summary 2 years 731 days
Daily Copy Request Activity Copy Request Activity (*PAN) 13 months 401 days
Chains Daily Pre-dispute Activity Pre-dispute Activity 13 months 401 days
Financial Details Financial Details 13 months 401 days
Authorization Errors Authorization Billing 2 years 733 days

For more information on these CSV downloadable reports, refer to the CSV Reports Overview topic.