Merchant Direct features a very powerful transaction search feature that enables you to locate and view transactions in a closed batch, as well as transactions in the current batch.
Here is a helpful video to quickly get you started.
Why use this module
You can use this module to:
determine if a transaction was double-charged
locate a specific transaction for a refund
confirm the status of a Pre-authorization transaction
look up near real-time transaction data
To access this module:
From the main menu, click Find A Transaction. The Find A Transaction screen appears.
The Find A Transaction screen contains search functionality split into three areas: Account and Date, Transaction Details, and Fee Details. Each area can be accessed by using the floating navigation bar on the left side of the screen. Simply click on a section header to be taken there.
Search for a transaction
Follow the instructions below to locate transactions in the Find A Transaction screen.
Note: The maximum date range to search for a transaction is 60 days in the past.
In the Account and Date section, select your account from the Account(s) drop-down menu.
Select your results pool as follows:
To search all transactions (including transactions in the current batch), select the All Transactions option. Refer to the Search for real-time transaction data section below.
To search only settled transactions (from a previously settled batch), select the Settled Transactions option.
Select the date type for which you are searching:
If you want to search for transactions by the date they were processed at the point of sale or online, select Transaction Date and proceed to step 4.
If you want to search for transactions by the date they were settled on the Moneris host, select Settlement Date and proceed to step 4.
Select a date range of up to 60 days for the search using the Start Date and End Date fields.
If you are ready to proceed with your search (by searching all transactions that occurred within the date range and for the selected accounts), proceed to step 9. If you wish to narrow the search criteria further, proceed to step 6 below.
In the Transaction Details section, use the search criteria following the guidelines listed below. Note: You can use as many or as few search criteria as you wish in this section.
Transaction Type: Click the Select Transaction Type drop-down menu and choose the type of transaction for which you are searching. Place a checkmark in the checkbox of the type(s) you want to include, then click outside the drop-down to proceed.
Select the approval status of the transaction by placing checkmarks in either the Approved or Declined checkboxes, or check both.
Card Type: Click the Select Card Type drop-down menu and place checkmarks in the checkboxes for the card types for which you are searching. Click outside the drop-down when finished.
Card Number: If you know the number of the card used in the transaction, you can enter the first six and the last four digits of the card into the respective fields.
Merchant Settled Transaction: This set of fields represents the amount of the settled transaction for which you are searching. It's divided into three sections; a filter, an amount field, and the currency type. The filter is the drop-down menu on the left, and enables you to select an amount that equals, is greater than/less than. The middle field is where you enter the amount, and the field on the right enables you to select the currency. For example, if you wanted to search all transactions in US dollars greater than $5, you would select "Greater than 5.00 USD".
Authorization Number: Use this field to enter the authorization number of the transaction from the original receipt.
Device Number: Use this field to enter the Moneris Terminal ID number of the Moneris device that processed the transaction.
Batch Number: Use this field to enter the batch ID in which the transaction is included.
Invoice Number: Use this field to enter the invoice ID associated with the transaction.
Clerk ID: Use this field to enter the clerk ID of the clerk who processed the transaction.
Acquirer Reference Number: Use this field to enter the reference number of the transaction from the original receipt.
Order ID: Use this field to enter the order ID associated with the transaction.
Customer ID: Use this field to enter the ID of the customer associated with the transaction.
If you are ready to complete your search, proceed to step 9. If you wish to narrow the search criteria even further, proceed to step 8 below.
(Optional) In the Fee Details section, use the search criteria following the guidelines listed below.
Tier ID: Click the Select Tier ID drop-down menu and select the tier ID from the list.
Fee Program: Click the Select Fee Program and select the program to which the fee belongs from the list.
Click the Search button at the bottom of the screen. The search results appear. Proceed to the Viewing the results section below.
Available dates for reporting
The module stores up to two years of transactions, so you can select a date range of 366 days, for up to two years in the past. Selecting All Transactions will enable you to search today's date for transactions in the current open batch as well.
Note: Settlement data, including Fees and Sales Summary, reaches back only as far as June 10, 2020, and the near real-time transaction data is only recorded back as far as November 2, 2021 when the systems were first implemented.
Reset the search
If the search does not turn up the results you want, reset the search by clicking the Reset button at the bottom of the screen to start again.
Download search results
You can download the results of your search to a CSV file by clicking the CSV Download button at the bottom of the screen.
Viewing the results
Once you have entered your search criteria and generated the list, the Find A Transaction module displays the list of transactions that match your criteria.
Because the search results display like a report does, you can take advantage of the interactive features of the results, including:
It is possible to view detailed information about individual transactions that appear in the results of a transaction search. The details visible include settlement information, batch information, currency information, and the fee programs applicable to the transaction.
To view the details of a transaction:
In the View Details column on the Find A Transaction search results screen, click the + symbol. The View Details screen appears.
When finished, click the Close button at the bottom of the screen.
Note: This section will not appear for regular credit/debit transactions. This section only appears if a fleet card is used for payment for fuel purchases.
The PetroTrak tab has been added to the View Details screen for transactions processed with a PetroTrak fleet card. PetroTrak transaction details include additional information that is not available for other transactions. These details include:
Product Group - This field is the product type or category as defined in your POS system.
Product - This field contains the product description that was purchased on the PetroTrak fleet card.
Quantity - This field displays the quantity of items purchased. If gasoline is purchased, the value is expressed in litres (in xx.xxx format).
Price - This field indicates the pre-tax price of the item(s) purchased.
Tax amounts - These fields display the HST/PST/QST collected on the purchased items, as well as a total tax collected.
Prompts - This section displays prompts mandated by the fleet card used. The driver enters information at the point of sale, and this section provides the prompts and responses entered by the driver.
Search for transaction data in real-time
Merchant Direct enables you to search for and view details of transactions processed in real-time, providing peace of mind and the ability to action transactions before the batch is settled. With the addition of real-time transaction search functionality, the Transaction Type drop-down menu is expanded to include more transaction types that wouldn't be available in closed and settled batches, such as Pre-auth and Completion
The process to search for transactions in the current batch is described above in the Search for a transaction section, but it is important to note a few things:
You need to select the All Transactions option in the Account and Date section.
You will be able to search for transactions up to and including today's date. When you select Settled Transactions you will only be able to search for transactions settled before today's date.
If you choose Settled Transactions, transaction types like Pre-auth will not be available because Pre-authorized transactions need to be completed in the same batch, which then gets closed and settled at the end of day.
