ERROR MESSAGE
PROBLEM & SOLUTION
= Ethernet
Connection
Not Available
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This symbol appears in the top left corner of the terminal display when there is a problem with the Ethernet connection.
If the terminal has a dial communications cable connected to a phone jack and dial communications have been configured, the terminal will attempt to use dial communications.
Check that your Internet service is available.
- If it is not available, contact your ISP.
- If it is available, contact the Moneris
Merchant Service Centre for assistance.
= SAF Log 90% Full
This symbol appears in top left corner of the terminal display when the SAF log is nearly full.
A manual SAF Upload transaction should be performed as soon as possible.
= SAF Log is
100% Full
This symbol appears in top left corner of the terminal display when the SAF log is full.
The next time the terminal returns to the READY screen, it will perform an automatic SAF Upload. No other transactions (Air Miles, debit, credit or Ernex) can be processed until the SAF Upload has been successfully completed.
Wait while the terminal performs the SAF Upload.
Do NOT cancel the SAF Upload. It must be completed before any other transactions can be performed.
= Training Mode
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This symbol appears when the terminal is in Training mode.
Exit Training mode to remove the symbol from the display.
AMOUNT EXCEEDED
RETURN TO CLERK
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The Refund Amount entered exceeds the limit set on the terminal during Initialization.
- Ask the cardholder to return the terminal.
- Press OK to display the merchant
prompts.
- The REFUND LIMIT EXCEEDED prompt appears.
APP CA06
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Contact the Moneris Merchant Service Centre for assistance.
ASSERT
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Contact the Moneris Merchant Service Centre for assistance.
Authenticate xxx...Failed!
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xxx = the application name or "OS" or "Sec Data" or "SSA"
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There may be more than seven terminals registered to the same communications base.
-Ensure that there are no more than seven terminals registered to the same communications base.
Another terminal is using the base.
- If the base becomes available, this transaction will start.
If not, PLEASE WAIT disappears. Press OK and retry the transaction.
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When registering a terminal to a base:
- the BASE ID entered does not exist. Press
OK, check the BASE
ID and re-enter it.
- the BASE ID entered has the maximum number of terminals registered to
it. Register
to another base or turn
off one of the other terminals.
When performing a transaction:
- the transaction was tried on a terminal
that has not been registered. Register the terminal and retry the transaction.
- the terminal could not communicate with the base.
- Ensure there are no
walls or (metal) equipment between the communications base and the terminal.
- Ensure the terminal is close enough to the communications base (max.
range = 30m-50m).
- If the icon
is still not visible, place the terminal on the communications base and
perform the transaction.
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Can/Ann was pressed during a chip card transaction:
- Remove the chip card from the chip card reader. The terminal will
beep once per second until the card is removed.
- If receipts had begun printing before
the card was removed, CARD REMOVED and CANCELLED are printed on the receipt.
- The READY screen appears.
CANCELLED
RETURN TO CLERK
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The cardholder has pressed the Can/Ann key during the cardholder prompts.
- Ask the cardholder to return the terminal.
- Press OK to display the merchant
prompts.
- Retry the transaction.
CANNOT SWIPE
CHIP CARD
PRESS OK
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A chip card was swiped on the Magnetic Stripe Card Reader; however, this is not allowed for this card.
- Press OK to return the READY
screen.
- Request another form of payment.
Can't Read
Certific File!
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CARD BLOCKED
REMOVE CARD
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The chip card cannot be used.
CARD NOT
SUPPORTED
or
CARD NOT
SUPPORTED
PLEASE RETRY
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There are a number of possible problems:
- You have keyed in or swiped a credit or debit
or Ernex card that is not valid. Check that the cardholder has
activated the card with their financial institution.
- You have keyed in or swiped a card at the SWIPE ADMIN CARD prompt that is not a POS Admin card. Check the card to ensure that it is a POS Admin Card.
- You have keyed in a credit card or debit chip card, gift card or loyalty card number that is not valid. Check that you have keyed in the card number exactly as it appears on the card.
- During a Payment or Payment Void transaction, you have keyed in or swiped a card at the SWIPE OR INSERT CARD prompt that is not a Private Label card. Check the card to ensure that it is a Private Label card.
Check the card (or Card number) then:
If the READY screen appears, retry the transaction.
If the SWIPE OR INSERT CARD prompt appears, swipe (or key in) the card again.
You may need to swipe the card more quickly or more slowly or from the front of the reader back to read it properly.
If this message appears again:
- For a credit card that was swiped: try the transaction again, but key
in the Card number
- For a keyed in credit Card number or a debit card: cancel the transaction
and request another form of payment.
- For a private label card: cancel the transaction.
Direct the cardholder to report the problem to their card issuer.
CARD PROBLEM
or
CARD PROBLEM
PLEASE RETRY
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You have swiped a card on the terminal's magnetic stripe reader and the card stripe could not be read properly.
If the READY screen appears, retry the transaction.
If the SWIPE OR INSERT CARD prompt appears, try swiping the card more quickly or more slowly or from the front of the reader back.
CARD REMOVED
RETURN TO CLERK
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The chip card was removed from the chip card reader during the cardholder prompts, before the REMOVE CARD prompt was displayed.
The transaction is cancelled.
- Retrieve the terminal from the cardholder.
- Wait until the CARD REMOVED PRESS OK prompt
appears.
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The chip card was removed before the transaction was completed and has been cancelled.
- Press OK.
- The CARD REMOVED prompt appears while the receipts are printed.
- CARD REMOVED and CANCELLED are printed
on the receipt.
- The READY screen appears.
CASH BACK
EXCEEDS LIMIT
OR
CASH BACK
LIMIT EXCEEDED
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The Cashback amount requested exceeds the limit set on the terminal.
Enter a lower amount for Cashback when the prompt re-appears.
If this error message appears on a regular basis, consider increasing the Cashback limit set on the terminal.
Certific File
Authenticate
Failed!
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CERTIFICATE
FAILED - ###
PRESS OK
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This applies to Ethernet communications only.
The SSL certificate failed verification.
If dial backup is
available:
Press OK. The terminal will attempt
to use dial backup to process the transaction.
If dial backup is not available:
- Press OK. The READY prompt appears.
- Request an alternate form of payment.
OR Contact the Moneris Merchant Service Centre for assistance.
CF00 IDLE
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Contact the Moneris Merchant Service Centre for assistance.
CFS xxx
can't open!
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xxx = CFS name
CFS xxx has
no certific info!
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xxx = application name or CFS name
CFS xxx MAC Verification Failed!
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xxx = CFS name
CHECK PRINTER
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A problem has been detected with the printer.
Open the printer and check that:
- there is paper in the printer
- the paper feed is clear.
- the paper roll is seated correctly.
Close the printer lid and ensure that it is closed completely.
If the problem is fixed:
The printer will finish printing the receipt or report that was in progress
and complete the transaction.
If the problem is not fixed:
Press OK. The terminal will complete
the transaction. Fix the problem then reprint
the transaction.
CHIP NOT ALLOWED DO PURCHASE PRESS OK
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- Press OK again to return to the READY screen.
- Process a Purchase using
the Chip card
OR
- request another credit card and retry the Pre-Authorization.
CHIP NOT ALLOWED
DO PURCHASE
REMOVE CARD
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A chip card has been used to attempt a Pre-Authorization transaction and the terminal is not configured to allow this.
If this appears during merchant prompts:
- You remove the chip card
- Press OK to return to the READY
screen.
If this message appears during the cardholder prompts:
- the cardholder removes the card.
- The CHIP NOT ALLOWED DO PURCHASE RETURN TO CLERK prompt appears.
CHIP NOT ALLOWED
DO PURCHASE
RETURN TO CLERK
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The cardholder passes the terminal back to you.
- Press OK. The CHIP NOT ALLOWED
DO PURCHASE PRESS OK prompt appears.
- Press OK again to return to the
READY screen.
- Process a Purchase using
the Chip card
OR
- request another credit card and retry the Pre-Authorization.
CHIP TYPE
NOT SUPPORTED
REMOVE CARD
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The chip on the chip card cannot be used on this terminal.
- Remove the chip card.
- The SWIPE OR INSERT CARD prompt appears.
- Swipe the chip card on the magnetic
stripe card reader to start the transaction.
CLERK ID NOT
SETUP
PRESS OK
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The Default Clerk ID has not been set.
Press OK to return to the READY screen.
If you wish to use a Default Clerk ID, add
the Default Clerk ID.
OR
If you wish to use a number of Clerk IDs, change the prompt
for Clerk ID to YES.
COMMUNICATION
PROBLEM WITH
ERNEX
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The Ernex Communication Test failed.
Press OK to return to the READY screen.
Contact the Moneris Merchant Service Centre for assistance.
CUSTOMER -
INSERT CARD
INTO READER
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A chip card was swiped on the Magnetic Stripe Card Reader instead of inserted into the chip card reader.
Insert the card into the chip card reader to start the transaction.
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See Declined Messages.
DO A PURCHASE WITH CHIP CARD
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The chip card cannot be used for a Pre-Auth transaction because the terminal is not configured to allow this. Retrieve the terminal, remove the chip card, press OK, and perform a Purchase using the chip card.
DUPLICATE
TERMINAL NAME
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The terminal name you have attempted to assign to this terminal is already assigned to another one of your terminals.
Try keying in another terminal name.
OR
To assign the terminal name to this terminal, first delete
it from the other terminal then assign
it to this one.
EMV DATA
MAC FAILURE
CHECK PINPAD
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Contact the Moneris Merchant Service Centre for assistance.
ERNEX
INITIALIZATION
FAILED
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There has been a terminal, host or communication problem during the Initialization to the Ernex Host.
Press OK to return to the READY screen.
IMPORTANT: The terminal must be initialized before any other transactions (Ernex or debit or credit) can be performed.
Try to re-initialize again. If this does not work, Contact the Moneris Merchant Service Centre for assistance.
ERNEX
INITIALIZATION
REQUIRED
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The Ernex Host is requesting a re-initialization of the terminal.
Re-initialize for Ernex.
Err Authenticate
CFS xxx
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xxx = CFS name
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An unknown communication error has occurred.
Press OK to return to the READY screen and try the transaction again.
If the message reappears, contact the Moneris Merchant Service Centre for assistance.
ERROR 402
HOST DISCONNECT
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The Host has dropped the connection to the terminal during a transaction.
Press OK to return to the READY screen and try the transaction again.
If the message reappears, contact the Moneris Merchant Service Centre for assistance.
ERROR 403
CONNECTION LOST
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The terminal has lost the connection to the Host during a transaction.
Press OK to return to the READY screen and try the transaction again.
If the message reappears, contact the Moneris Merchant Service Centre for assistance.
ERROR 405
NO ENQ FROM HOST
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This applies to Dial Communications only.
The terminal has connected to the Host but the Host has not responded with the ENQ to begin data transmission.
Press OK to return to the READY screen and try the transaction again.
If the message reappears, contact the Moneris Merchant Service Centre for assistance.
ERROR 406
NO NETWORK RESP
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The terminal has sent the transaction request to the Host but the Host has not responded.
Press OK to return to the READY screen and try the transaction again.
If the message reappears, contact the Moneris Merchant Service Centre for assistance.
ERROR 407
ACK
NOT SENT
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The application did not send the final message to the Moneris Host. The transaction is considered cancelled.
- Press OK.
- If a chip card was used in the transaction, remove the chip card.
- Any receipts finish printing with CANCELLED
on them.
- The READY screen appears.
ETHERNET COMMS ERROR-DIAL USED
PRESS OK
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The terminal was unable to communicate with the Moneris Host over the Ethernet connection and dial backup was used to process the transaction.
Press OK to acknowledge the message and return to the READY screen.
The terminal will revert to Ethernet communications for the next transaction.
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The terminal has checked the Ethernet connection and determined that it is unavailable for communication.
Press OK to return the READY screen then check the following:
- Check all the cables to ensure everything is plugged in tightly.
- Check that the router and hub/switch (if any) are functioning.
If you use Public Internet: Contact your ISP (Internet service provider) for assistance.
If you use Private Internet: Call the Moneris Merchant Service Centre.
If you use Corporate WAN: Call your corporate help desk to confirm that the Corporate WAN is functioning properly.
File xxx
Authentication
Failed!
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xxx = path/DFS file name
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You have tried to key in an Ernex Gift Card number.
Swipe the gift card on the Magnetic Stripe Card reader to continue.
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The terminal has attempted to connect to the Moneris Host via a dial line and has failed. The terminal will display this message for 3 seconds then return to the previous prompt.
Wait for a few minutes then try the transaction again.
If the message reappears contact the Moneris Merchant Service Centre for assistance.
INCORRECT PIN -- LAST RETRY PRESS OK
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The cardholder has not entered the correct PIN, i.e. (the PIN entered does not match the PIN on the card). The cardholder can retry entering their PIN correctly one last time.
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The PIN entered does not match the PIN on the card.
- The cardholder presses OK.
- The ENTER PIN + OK prompt re-appears.
- The cardholder re-enters their PIN correctly to continue the transaction.
For chip cards with PIN: If the cardholder cannot remember their PIN the card may approve the transaction or the terminal may prompt for a signature at the end of the transaction or the transaction may be cancelled. If the transaction was cancelled, request another form of payment.
For debit cards: If the debit cardholder cannot remember their PIN,
the transaction cannot be completed. Ask for another form of payment.
INCREMENTS OF 10
DOLLARS, PLEASE
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The Cashback amount that was entered is not a rounded amount (i.e., there must be no cents included, and the dollar position must be zero).
Key in a Cashback amount like $10 or $20 or $30 or $40, etc.
INITIALIZATION ERROR
PLEASE WAIT
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Please wait while the terminal is re-establishes an Ethernet connection to the Host in order to retry the initialization.
When the connection is established, the INITIALIZATION ERROR RETRYING TRANSACTION prompt appears.
INITIALIZATION ERROR
RETRYING TRANS
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If the Initialization process is not successful because of a communication problem, the terminal will automatically retry the Initialization once.
Please wait while the terminal retries the Initialization.
This message is displayed until the Initialization retry is successfully under way or the retry fails and a new error message is displayed.
INITIALIZATION
FAILED, CONTACT
SERVICE CENTRE
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There has been a terminal, host or communication problem during the Initialization.
Press OK to return to the READY screen.
Contact the Moneris Merchant Service Centre for assistance.
INITIALIZATION
FAILED, MERCHANT
ID ERROR
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The Merchant ID entered during the Initialization was not correct.
- Press OK to return to the
READY screen
- Check the Merchant ID.
- Retry the Initialization.
If the Merchant ID was entered correctly and the message re-appears, contact the Moneris Merchant Service Centre for assistance.
INITIALIZATION
FAILED
RETRYING TRANS
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If the Initialization process is not successful, the terminal will automatically retry the Initialization once.
Please wait while the terminal retries the Initialization.
This message is displayed until the Initialization retry is successfully under way or the retry fails and a new error message is displayed.
INITIALIZE
ERNEX
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The Ernex Host is requesting a re-initialization of the terminal.
Re-initialize for Ernex.
INIT FAILED-###
CALL HELP CENTRE
PRESS OK
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There has been a parameter error during the Initialization. ### indicates the specific error.
- Record the 3-digit number that appears where the ### is in this example.
- Press OK to return to the READY
screen.
Contact the Moneris Merchant Service Centre for assistance.
INIT REQ'D
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The Moneris Host is requesting a re-initialization of the terminal.
Re-initialize the terminal.
INVALID CARD NO.
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The swiped card failed the MOD 10 check.
If the READY screen appears, retry the transaction.
If the SWIPE OR INSERT CARD prompt appears, try swiping the card again.
If this message reappears, contact the Moneris Merchant Service Centre for assistance.
INVALID CARD
TYPE
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The card that was swiped cannot be used for this transaction. Ask for another card (e.g. a credit card) and retry the transaction.
Try swiping the card again. If this message reappears, press Can/Ann to cancel the transaction and retry the debit or credit transaction.
INVALID DATE
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The date entered is not a valid date.
The date must be entered in the MMDD or YYMMDD
format and must be a valid calendar date, e.g. 0231 (Feb.
31) is not a valid date.
Check the date and re-enter it when the prompt re-appears.
INVALID ENTRY
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While in Training mode you have attempted to enter a transaction amount, a Cashback amount or a Tip amount greater than $1.00.
When the prompt reappears, key in an amount of $1.00 or less and press OK to continue.
OR
The Air Miles Reward incentive you entered was greater than 0.99. Check
the value and re-enter a value equal to or less than 0.99.
INVALID
EXPIRY DATE
PLEASE RETRY
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The 4-digit Expiry date entered is not a valid date.
Check the date and re-enter it when the prompt re-appears.
The date must be entered in the MMDD format and must be a valid calendar date, e.g., 0231 (Feb. 31) is not a valid date.
INVALID IP
ADDRESS
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The IP address entered does not match the standard IP address format
of #.#.#.# where each # can be a minimum of 1 and a maximum of 3 digits
long with a minimum value of 0 and a maximum value of 255. For example:
0.10.127.255
Check the IP Address and re-enter it when the prompt re-appears.
INVALID PASSWORD
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The password entered does not match the password downloaded.
INVALID PHONE #
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The number that was keyed in is not the correct length.
Key in a 10-digit phone number (including the area code but without any spaces).
INVALID
TAG LIST
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Contact the Moneris Merchant Service Centre for assistance.
INVALID TIME
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The time entered is not a valid time.
The time must be entered in the HHMM format and must
be a valid time (HH must be from 00 to 23 and MM must
be from 00 to 59.)
Check the time and re-enter it when the prompt re-appears.
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LOW BATTERY!!!
DOCK TERMINAL
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The battery charge is too low. The terminal will beep 3 times then power down.
To continue performing transactions:
- Place the terminal on a base (communications
base or charge-only base)
OR
- Replace
the battery with a fully
charged one.
The terminal was unable to initialize to the Moneris Host.
Press OK. The terminal may automatically attempt another initialization or may simply return to the READY screen.
Contact the Moneris Merchant Service Centre for assistance.
MAXIMUM BONUS
EXCEEDED
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The multiplier was applied to the 10th Bonus Offer selected for the transaction and this has resulted in an 11th Bonus Offer. There is a maximum 10 bonus offers per transaction so this exceeds the maximum.
The terminal returns to the Bonus Offer menu screen.
Select the Bonus Offer again, but press F3 to select NO at the APPLY MULTIPLIER prompt.
MERCHANT ID
ERROR
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The Merchant ID entered does not match the Merchant ID in the terminal's configuration.
Check the ID, and re-enter it when the prompt re-appears.
If the Merchant ID was entered correctly and the message re-appears, contact the Moneris Merchant Service Centre for assistance.
MISMATCHED
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During a swiped credit card transaction, the digits entered as the last four of the credit card do not match the last four digits of the card number encoded on the card's magnetic stripe.
Check the Card number and re-enter the last four digits when the prompt re-appears.
If the prompt reappears, contact the Moneris Merchant Service Centre for assistance.
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Clerk Subtotals are not available for that Clerk ID
OR
That Clerk ID does not exist.
Check the Clerk ID and try the report again.
NO LINE DETECTED
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The terminal cannot detect an available communications line so will not begin communicating.
For dial communications, this may happen if the terminal shares the
dial line with another device (e.g. a phone or a fax machine) or is using
a line splitter or filter.
- Ensure that all communications cables are connected to the base and the
wall jack correctly.
- Check the phone line to ensure there is a dial tone.
- If the line is shared with another device or uses a dial splitter or
filter, ensure that the other device is not in use and has disconnected
correctly.
- Press OK to return to the READY
screen.
For IP communications: the Internet service or the router may be down.
- Ensure that all communications cables are connected to the base and the
wall jack correctly.
- Check that the Internet service is functioning, e.g. access a website
from a PC.
For wireless
communications: the wireless connection may not be functioning properly.
If the dial or IP communications seem to be working, reset the wireless
communications:
- Power
down the communications base then power it up again.
- If the message appears again, remove the battery for 10 seconds then
place it back on the handheld.
NO SUPPORTED
APPLICATIONS
REMOVE CARD
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The applications available on the terminal do not match any of the applications on the chip card.
- Remove the chip card.
- The SWIPE OR INSERT CARD prompt appears.
- Swipe the chip card on the magnetic
stripe card reader to continue the transaction.
NOT ACCEPTED
REMOVE CARD
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The chip card inserted cannot be read
OR
A card-to-terminal communication error occurred.
- Remove the chip card.
If the SWIPE OR INSERT CARD prompt appears:
- re-insert the chip card to retry the transaction.
If the PURCHASE Ready screen appears:
- restart the transaction
If the SWIPE CARD prompt appears:
- Swipe the chip card on the Magnetic Stripe Card reader to continue
If the NOT ACCEPTED message reappears:
- Remove the chip card.
- Request another form of payment.
NOT COMPLETED
PLEASE TRY AGAIN
or
NOT COMPLETED
RETURN TO CLERK
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The terminal has encountered a communication error during the cardholder prompts.
If the cardholder is swiping or inserting the card:
- Ask the cardholder to return the terminal.
- Press OK to display the merchant
prompts.
- A communication error message appears.
- Find the communication error message in this table and follow the instructions.
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The Admin code entered does not exist or the function has not been configured on this terminal.
Check the Admin Shortcut Code and try again.
PERFORM ADM 60
PRINT CASHBACK
INFO, PRESS OK
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The terminal is about to erase from its memory a transaction that includes a Cashback amount and has not been printed on a Stored Transactions List.
- Press OK.
- Print a Stored Transaction List.
- Retry the transaction.
PIN MUST BE
4 TO 12 DIGITS
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The cardholder has entered a PIN that was too short (less than 4 digits) or too long (more than 12 digits).
When the ENTER PIN prompt reappears:
- Ask the cardholder to enter the PIN again.
- Remind them that they must key in at least four digits (i.e. at least
four asterisks **** appear on the display) but no more than 12 digits
before pressing OK.
PIN TRIES
EXCEEDED REMOVE
CARD
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The cardholder keyed in an incorrect PIN too many times in a row for this transaction. The transaction is declined.
- If the REMOVE CARD message appears under the PIN RETRIES EXCEEDED
message, remove the chip card from the chip card reader.
- Press Can/Ann.
- Request an alternate form of payment.
PLEASE LOGON
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The terminal has been logged off to protect it from attempts to perform unauthorized transactions.
Perform a Logon transaction.
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Contact the Moneris Merchant Service Centre to obtain a voice authorization. Once authorized, process an Advice Transaction.
REFUND LIMIT
EXCEEDED
PRESS OK
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The total value of Refunds performed today is greater than your daily Refund limit. Contact the Moneris Merchant Service Centre for a temporary increase. Please have the original Purchase receipt available for reference.
REINITIALIZATION
REQUIRED
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The First Initialization attempt
failed
OR
The Moneris Host has sent a Re-initialization request to the terminal
OR
An item of the Host Setup for Ethernet communications has been changed
on the terminal.
Try to re-initialize again.
REMOVE CARD
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A chip card has been left in the chip card reader after the transaction was completed. The terminal will beep once per second until the card is removed.
Remove the chip card from the chip card reader. The Idle prompt will appear on the screen.
RETRY - SYSTEM PROBLEM ###
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The Moneris Host was unable to process the transaction.
Retry the transaction.
If problem persists, contact the Moneris
Merchant Service Centre for assistance.
RETRY - SYSTEM
TIME OUT ###
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The Moneris Host or the Third Party Host was unable to process the transaction.
Retry the transaction.
If the problem persists, contact the
Moneris Merchant Service Centre for assistance.
RETRY TERMINAL
TIME-OUT
PRESS OK
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The customer has taken too long to enter their PIN.
- Press OK.
- The terminal will print the receipt(s) including a
NOT COMPLETED message then the RETRY TRANSACTION?
prompt appears.
YES NO
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Press F1 to select YES and retry the transaction. The CUSTOMER PRESS OK TO CONTINUE prompt appears. Pass the terminal back to the customer and ask them to press OK then re-enter their debit card information.
Press F3 to select NO and return to the READY screen.
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The total awards calculated for this Air Miles Rewards Purchase or Air Miles Rewards Refund are greater than the maximum reward limit configured on the terminal.
The READY screen re-appears.
Check the values entered during the Rewards transaction and retry the transaction.
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The SAF Upload attempt (automatic during a transaction or manually started from the terminal menus) was not completed.
Press Can/Ann.
If this was an automatic SAF upload attempted during a transaction (Close Batch or Multi-terminal Reporting), the transaction is cancelled then the READY screen appears.
If this was a manual SAF upload attempt, the READY screen appears.
Wait a moment then retry the upload.
If the problem persists, contact the Moneris Merchant Service Centre for assistance.
SAF UPLOAD
REQUIRED
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The function you have attempted to process (enter Training mode or Initialization) is not available until a SAF upload of the Air Miles transactions in the SAF log has been processed.
Perform a manual SAF Upload then retry the function.
SSA
Security Mode
MLDT
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One or more of the messages sent between the terminal and the Moneris Host are missing data or have incorrect data.
Wait for a few minutes then try the transaction again.
If the message reappears, contact the Moneris Merchant Service Centre for assistance.
SYSTEM PROBLEM
RETRYING
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The terminal is automatically retrying the transaction.
Please wait until the terminal returns to the READY screen or another message appears.
SYSTEM PROBLEM
SECURITY LIMIT
PLEASE RETRY
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The terminal limits the number of PINs that can be entered in a specific time frame.
This message appears if the number of PINs entered exceeds that limit. The current transaction is cancelled and debit and Chip-with-PIN transactions cannot be performed for a period of up to 10 minutes.
After 3 seconds the last line of this message changes to "RETURN TO CLERK".
- Retrieve the terminal from the cardholder.
- Press OK twice.
- Request an alternate form of payment.
SYSTEM PROBLEM
SECURITY LIMIT
RETURN TO CLERK
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This message appears 3 seconds after the "SYSTEM PROBLEM SECURITY LIMIT PLEASE RETRY" message appears.
- Retrieve the terminal from the cardholder.
- Press OK twice.
- Request an alternate form of payment.
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You have tried to add too many Clerk IDs or Terminal Names.
You can add a maximum of 255 different Clerk IDs and 100 different Terminal Names.
TCP CONNECTION
FAILED
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The terminal has tested the Ethernet connection and was unable to establish a connection. The terminal will display this message for 3 seconds then return to the previous prompt.
Wait for a few minutes then try the transaction again.
If the message reappears, contact the Moneris Merchant Service Centre for assistance.
TERMINAL DATA
ERROR, CONTACT
SERVICE CENTRE
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If the Initialization retry is not successful, contact the Moneris Merchant Service Centre for assistance.
Press OK to return to the READY screen.
TERMINAL SETUP
REQUIRED
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The terminal has not been configured.
Contact the Moneris Merchant Service Centre for assistance with configuring the terminal.
or
TIME-OUT
RETURN PINPAD
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The cardholder has taken too long to respond to their prompts.
- Ask the cardholder to return the PINpad/terminal.
- Press OK.
- The RETRY TERMINAL TIME-OUT PRESS OK
prompt appears.
TIME-OUT
REMOVE CARD
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The cardholder has taken too long to respond to their prompts.
- Ask the cardholder to remove their card. The TIME-OUT RETURN TO CLERK (or RETURN PINPAD) prompt appears.
TRANSACTION DATA
NOT FOUND
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- MasterCard Transaction Data:
No data could be found. Wait until the terminal returns to the ADMIN FUNCS menu.
TRANSACTION
NOT ALLOWED
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The terminal has incorrectly interpreted a Maestro debit card as a credit card.
and
A Maestro debit card with non-debit Service
code has been swiped for any non-debit supported transaction type (i.e.,
a transaction type other than Purchase, Refund,
Purchase-Void or Refund-Void).
or
A Maestro card has been manually entered.
Retry the transaction with a credit card.
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Purchase Void;
Refund Void;
No Original Authorization number was found in the current Batch that matches
the one that was keyed in. Wait until the ENTER
ORIGINAL AUTHORIZATION # entry screen reappears, and then check your criteria,
and try again. OR Press Can/Ann
to return to the READY screen.
-Credit Refund Void:
No Original Authorization number was found in the current Batch that matches
the one that was keyed in. Wait until the ENTER
ORIGINAL AUTHORIZATION # entry screen reappears, and then check your criteria,
and try again. OR Press Can/Ann
to return to the READY screen.
Debit Purchase Void:
No transactions were found that match the criteria you entered during
one of the following reports:
- Stored Transactions
or Ernex
Stored Transactions:
Wait until the PRINT DATE OR BATCH? prompt OR the ENTER CLERK ID entry
screen reappears then check your criteria and try again.
- Pre-Authorization List:
Wait until the PRE-AUTH LIST menu OR the ENTER CLERK ID entry screen reappears
then check your criteria and try again.
- Transaction Inquiry
or Ernex
Transaction Inquiry:
Wait until the CARD TO SEARCH menu OR the ENTER CLERK ID entry screen reappears
then check your criteria and try again.
OR
Press Can/Ann three times to cancel
the report and return to the READY screen.
- SAF
Inquiry:
There are no SAF transactions in the Air Miles log waiting to be uploaded.
OR
No transactions were found that match the Ernex reference number you entered
during an Ernex VOID.
Check the Ernex reference number on the Ernex receipt and re-enter it
to continue the transaction.
OR
No matching transaction was found during a Pre-Auth
Advice. Check the Sequence
number of the transaction you are trying to find and re-enter it to
continue the transaction.
VALID VALUES
ARE FROM 0.06 TO
5.00 SECONDS
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The Stabilization Timer time entered during Dial Communications configuration is not valid.
Check the number of seconds entered and enter a valid value when the prompt re-appears.
VALID VALUES
ARE FROM 1 TO
15 MINUTES
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The value for the SAF upload time period was less than 1 or greater than 15.
Check the value and enter a valid value.
VALID VALUES
ARE FROM 15 TO
999 SECONDS
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The Backlight delay time is not valid.
Check the number of seconds entered and enter a valid value when the prompt re-appears.
VALID VALUES
ARE FROM 5 TO
90 SECONDS
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The Ethernet time-out or retry time is not valid.
Check the number of seconds entered and enter a valid value when the prompt re-appears.
VALID VALUES
FROM 0 TO 30%
PRESS OK
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This message is displayed if the preset Tip percentage is not in the right range.
Enter a valid value.
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No points were awarded for the Air Miles Rewards transaction.
The READY screen appears after 3 seconds.
Check the values that were entered at the ENTER AMOUNT, ENTER QUANTITY and the BONUS OFFER selected. They may not qualify the transaction for points OR may have been entered incorrectly.