Voiding an Ernex Transaction

Use this transaction to cancel an Ernex transaction that was started from the ERNEX menu. The Ernex transaction that matches the Ernex Reference number entered during this Void transaction will be cancelled.

To cancel Loyalty transactions that were started at the end of a financial transaction, you must start the void transaction at the financial TRANSACTIONS menu.

Both Loyalty and Gift transactions can be cancelled using this transaction including:

Loyalty Transactions (including Loyalty transactions on a Combo Card)

Purchase
Refund
Redemption
Activation

Gift Transactions

Purchase
Refund
Activation/Load

From the READY screen:

To navigate through the menus:

- Scroll down: press F1 to move the highlight bar down.
- Scroll up: press F3 to move the highlight bar up.
- Select a highlighted item: press OK.

1.  Press the Admin key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press OK.
The ERNEX menu appears.

3.  Scroll down to VOID, and press OK.

If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card.

The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the Ernex card on the terminal
OR Key in the Ernex Card number, and press OK.

If the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press OK.

Note: The CVC is found on the back of the Ernex card after the Card number. It may be located under a scratch-off panel. If the ENTER CVC prompt appears, this code must be keyed in to ensure that the Ernex card is authentic.

If the ENTER CLERK ID entry screen appears...

If the ENTER INVOICE NO entry screen appears...

The ERNEX REFERENCE NUMBER entry screen appears.

5. Key in the REF # that appears on the Ernex card transaction receipt, and press OK.
The PROCESSING prompt appears, and then the APPROVED PRESS OK prompt appears.

6. Press OK to return to the READY screen.

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