1. At the Sign In screen of the PAYD Pro Plus App, tap the Reset password link.
2. Enter your employee ID and store ID into the provided fields, and tap Next.
3. Provide an answer to the security question, then tap Next.
4. The system will send an email with a password reset link to the email address stored on record when your PAYD Pro Plus account was created.
5. Retrieve the email from Moneris and click the link.
     • Follow the on-screen directions to create and save a new password.
6. Once the new password has been saved, sign in to the PAYD Pro Plus App using your employee ID, store ID, and new password. 

Refunds can be processed at any time within the PAYD Pro Plus App. 

1. On the Sale screen, tap the Transactions tab at the bottom of the right pane.
2. Search for the transaction you wish to return.
3. Once located, swipe left on the transaction to reveal the Refund button.

For complete instructions, refer to the “Processing a Return” topic in the Using Your App guide listed below. 

Complete setup and pairing instructions are contained in the Installation Guide for the various PIN pads. 

• e355 Installation Guide
• iPP320 Installation Guide
• iCMP Installation Guide 

When you sign up for PAYD Pro Plus, you will automatically get access to PAYD Administration, the back office portal for PAYD sales reporting, inventory management and more. As a Moneris merchant, you will also have access to Moneris’ merchant portal, Merchant Direct, to view detailed transaction reporting and the fees you are paying.

Moneris PAYD Administration can be used to:

• Create and manage attributes, brands, categories, suppliers, pricing groups, promotions, and fees, as well as receiving inventory and performing inventory counts
• View reports of daily sales totals, sales totals by staff and customer, detailed product sales reports, and audit logs 
• View, edit, print and email receipts
• Print product barcode labels

Merchant Direct provides a variety of reporting options after your batch has closed and transactions have settled. These reports include, but are not limited, to: 

• Monthly transaction reports
• Daily transaction reports
• Batch reports
• Chargeback reports
• Fees and deposits

Additionally, if you have questions that contain sensitive information related to your business (such as transaction or financial inquiries), you can send us a secure message via the Message Centre in Merchant Direct. 

To enroll in Merchant Direct as a new user, simply visit moneris.com/online and use your Merchant ID provided in your “Important Information” email from Moneris.

The PAYD Pro Plus app and the Customer Display app are compatible with Apple iPad models running iOS 13.0 or higher:

• iPad Mini 2 or higher
• iPad (5th generation or higher)
• All iPad Air models
• All iPad Pro models

PIN pads can become unpaired for several reasons. Perform these basic checks first before going for more elaborate fixes:

1. Check to ensure your Apple iPad and PIN pad are powered on, and not in idle mode. 
2. Ensure that your router is powered on and broadcasting its signal to all network devices. 
3. Try signing out of the PAYD Pro Plus App, restarting the PIN pad, then sign in again and see if the connection has been restored. 

If these suggestions do not work, complete setup and pairing instructions are contained in the Installation Guide for the various PIN pads. 

• e355 Installation Guide
• iPP320 Installation Guide
• iCMP Installation Guide

1. At the Sign In screen of the desktop application or on PAYD Administration, click the Forgot password? link. 
2. Enter your employee ID and store ID into the provided fields, and click Submit.
3. Provide an answer to the security question, then click Next. 
4. The system will send an email with a password reset link to the email address stored on record when your PAYD Pro Plus account was created. 
5. Retrieve the email from Moneris and click the link. 
6. Follow the on-screen directions to create and save a new password.
7. Once the new password has been saved, sign in to PAYD Administration using your employee ID, store ID, and new password.

Refunds can be processed at any time within the PAYD Pro Plus POS view.

1. On the Transactions button panel, click the Void/Return button. 
2. In the search screen that appears, search for the transaction you wish to return. 
3. In the search results that appear below, click on the Return button beside the transaction.

For complete instructions, launch the PAYD Pro Plus Online Help tool (by clicking the Help icon). In the Help tool, search for the topic titled “Transacting a Return: Quickview” for instructions on performing a refund.

Complete setup instructions are contained in the iPP320 Installation Guide.

When you sign up for PAYD Pro Plus, you will automatically get access to PAYD Administration, the back office portal for PAYD sales reporting, inventory management and more. As a Moneris merchant, you will also have access to Moneris’ merchant portal, Merchant Direct, to view detailed transaction reporting and the fees you are paying.

Moneris PAYD Administration can be used to:

• Create and manage attributes, brands, categories, suppliers, pricing groups, promotions, and fees, as well as receiving inventory and performing inventory counts
• View reports of daily sales totals, sales totals by staff and customer, detailed product sales reports, and audit logs 
• View, edit, print and email receipts
• Print product barcode labels

Merchant Direct provides a variety of reporting options after your batch has closed and transactions have settled. These reports include, but are not limited, to: 

• Monthly transaction reports
• Daily transaction reports
• Batch reports
• Chargeback reports
• Fees and deposits

Additionally, if you have questions that contain sensitive information related to your business (such as transaction or financial inquiries), you can send us a secure message via the Message Centre in Merchant Direct. 

To enroll in Merchant Direct as a new user, simply visit moneris.com/online and use your Merchant ID provided in your “Important Information” email from Moneris.

The PAYD Pro Plus In-Store Solution is compatible with the following devices:

• A Microsoft Windows-based PC or laptop, running Windows 7 or higher 
• Internet Explorer 10 or later
• High-speed internet access.