Moneris Portal Support

Popular Topics

• What is Moneris Portal and how is it different from other portals such as Merchant Direct and Go Portal?

  The Moneris Portal is intended to be a single location from which to access all your Moneris digital products, including Merchant Direct and Go Portal. Currently you must sign into each digital product separately. Once you sign into the Moneris Portal, you don’t have to sign in again to access Merchant Direct and Go Portal.

• Will this migration to Moneris Portal come with a fee or cost to me?

  There is no cost to you. Moneris is continuously upgrading and improving our technology to provide you with a better, more secure merchant experience.

• How do I migrate to Moneris Portal?

  When your Merchant Direct or Go Portal account is ready for migration, simply follow the instructions that will have been sent to you by email. Or, follow the prompts on screen when you sign into products like Go Portal and Merchant Direct.

• Is MFA (Multi-Factor Authentication) mandatory for Moneris Portal login?

  Yes, Moneris values the security of your information and multi-factor authentication is now a standard requirement for secure websites.

• Can I continue to log in to Merchant Direct or Go Portal directly or is this migration to Moneris Portal mandatory?

  The migration to Moneris Portal is mandatory. Once migrated, you will no longer be able to log into Merchant Direct or Go Portal directly. Instead, you will access these digital products through Moneris Portal.

• How do I know if I am on the correct Moneris Portal login page?

  To verify you are on the Moneris Portal login page, check the URL in your web browser. It should:

  • Start with https. This indicates a secure site.
  • Contain mss.moneris.com.
• Can I register for Moneris Portal if I do not have an existing Merchant Direct or Go Portal account to migrate?

  Yes, you can register. The Moneris Portal is now available to all merchants. At the Log in screen, click Create an account. Enter your email address and your merchant ID which you can find in the welcome emails you received from Moneris. Follow the prompts on screen to continue.