Merchant Direct Support
Explore a more user-friendly Merchant Direct. Learn how to manage disputes, access statements, view streamlined reports, and more.
The New Merchant Direct
Your go-to for managing your Transaction Reporting and Moneris account online.
Revamped and ready to take your business beyond.
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With a brand-new interface, Merchant Direct has built in features and functionalities to help improve and enhance your overall user experience.
Real-time reporting screens include:
- Account selection: Select one or more accounts at a time, including chains and super chains (applicable to merchants with more than one account)
- Near real-time transaction lookup: Look up transactions in near real-time without waiting for settlement
- Column sort and filters: Sort results in ascending/descending order and apply filters to view only data that you want to see
- Column resize/show/hide: Resize or show/hide columns on the report
- Column visibility: Select specific columns you want to view on the report
- Export options: Export and save entire reports or specific sections of reports to a CSV or a PDF file
Our dynamic reporting engine works to enable filtering, sorting, and data suppression to enable you to customize the reporting output.
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The Self-Serve Refund functionality is currently available for settled transactions only. To process a refund, select "Settled Transaction" from the "Find a Transaction Module".
Note: Real time refunds or Pre-Auth reversals are not currently available via Merchant Direct.
Merchant Direct - Update Bank Account
Merchant Direct - Process Refund Request
Merchant Direct - Find A Transaction
Merchant Direct - Add Account to your Organization
