Processing a Refund

Follow the procedure below to credit a customer's account for a previous debit or credit Purchase.

To process a Refund:

1. On the applications menu, select DEBIT & CREDIT.
   The message "Activating App..." appears followed by the transactions menu.

2. To begin the transaction, select Refund.
   If the "Password:" prompt appears, key in the manager password and press the green OK key.
   The "Amount: $  0.00" prompt appears.

3. Key in the Refund amount and press the green OK key.
   The "Orig Auth #:" prompt appears.

4. Key in the 6-digit Appr Code printed on the original receipt and press the green OK key (see Finding Sequence and Orig Auth Numbers).

Note: If you do not have the Appr Code, press the green OK key to bypass the prompt.

The "Swipe, Tap or Insert Card:" prompt appears.

5. Swipe, tap or insert the card. For more information, refer to Card Entry Options.

6. Follow the remaining prompts on the terminal.

• If prompted for a Clerk ID ("Clerk Id:"), see Entering the Clerk ID.

• If prompted for an Invoice Number ("Invoice Id:"), see Entering an Invoice Number.

• If prompted for a password during manual card entry, see Password Protection on Manual Card Entry.

7. Process receipts (see Personalized Receipts and Signing Credit Card Receipts).

Note: If processing the Refund on a Private Label Card, you may be prompted for a Promo Code.

For details on basic prompts, see Responding to Basic Transaction Prompts.