Responding to Basic Transaction Prompts

If this prompt appears ...

Take this action

Sign Cust Copy

Sign the Cardholder copy of the receipt (sometimes required on Refund and Purchase Correction transactions).

Obtain Signature

Have the cardholder sign the Merchant copy of the receipt.

Tear Receipt

Press OK Key

Tear the receipt and press the green OK key.

Note: This prompt is enabled when the Customer Copy parameter is set to "Automatic".

Customer Press OK to Continue

Pass the terminal to the customer, who follows the prompts.

Return to Clerk

Retrieve the terminal and press the green OK key to continue.

Last 4 Digits

Key in the last four digits of the card number and press the green OK key.

Exp Date (MMYY)

Key in the card's expiry date (MMYY) and press the green OK key.

Validation Code

Key in the three- or four-digit validation code on the back of the card and press the green OK key.

Code present?

If the code is not there, select No. If the code is not readable, select Xread.

Password:

Key in the manager password.

Swipe, Tap or Insert Card:

Swipe, tap or insert a credit or debit card.

Prt Cust Cpy

Select Yes to print a Customer copy of the transaction receipt.

OR

Select No to continue without printing a Cardholder copy.

Note: This prompt is enabled when the Customer Copy parameter is set to "Confirm".

Promo Code:

Key in the six-digit Private Label promotion code and press the green OK key.

If this prompt appears ...

Take this action

Swipe Card:

Swipe or Insert Card:

Swipe, Tap, or Insert Card:

Pass the PINpad to the customer for card entry or tap.

Approved OK to Continue

Retrieve the PINpad and press the green OK key on the terminal to complete the transaction.

If this prompt appears ...

Take this action

Tip %:

Enter a tip percentage and press the green OK key. For example, if the desired tip is 27%, the customer keys in '27'.

Customer Press OK to Continue

Press the green OK key.

Select Language

Select ENG (English) or FRN (French).

Select Appl:

Select a displayed application by pressing the corresponding function key (F1, F2, etc.).

<Application name>-OK?

Select Yes to confirm use of the displayed application.

Purchase Amount OK?

Check the Purchase amount and select Yes to accept it.

Purchase Total OK?

Check total Purchase + Cashback + Tip Amount and select Yes to accept it.

Select Account:

Select CHQ (Chequing) or SAV (Savings).

Enter PIN & OK:

Key in the customer's PIN (Personal Identification Number) and press the green OK key.

Remove Card

Remove the chip card from the reader.

Note: The terminal beeps until the card is removed.

Return to Clerk

Return the device to you.

Partial Appr

$###.## Yes No

Press Yes to acknowledge the Partial Approval transaction, or press No to cancel the transaction.

Do Not Remove

Card

Leave the chip card inserted in the reader until instructed to remove it (see "Remove Card" in this table for more information).

Wait for PINPAD

Follow the prompts on the PINpad.

If this prompt appears ...

Take this action

PLEASE REMOVE CARD

Remove the chip card from the reader on the PINpad and return the PINpad to you.

SELECT

Select ENGLISH or FRENCH .

PURCHASE OK?

Check the Purchase amount and press the green OK key to accept it.

Swipe/Tap/Insert

Swipe, tap or insert a credit or debit card. This will replace the "Swipe, Tap or Insert Card" prompt.

TOTAL OK?

Confirm the total Purchase + Cashback + Tip Amount is correct and select Yes to accept it.