Troubleshooting issues

1.    If you are using a standalone terminal, do any of the following:

Perform a manual Sync on the terminal. OR

End your login session on the terminal, and then log in again. OR

Reboot the terminal.

Note:     If you are using a synched integrated terminal, the configuration change is effected on the terminal when it reboots or receives a manual Sync command from the ECR to which the terminal is connected.

1.    Confirm that your email spam filter is not blocking the activation email.

2.     If you still have not received your email, confirm that your Moneris Go portal store administrator added a user account for you and they registered the correct email address.

Note:    To verify your account setup, your administrator can click on Users in the sidebar menu, locate your user account listing, and review the email registered to your account.

3.     If your administrator registered the incorrect email address, have them add a new account for you with the correct email address.

Note:     To add the new user account, the administrator must follow the Adding a new user account procedure.

1.     A user account's status will indicate "Pending" until the intended user receives/opens their activation email, clicks on the link contained in the message, and follows the activation prompts to activate the account.

2.    Once the user account is activated, its status as shown on the "Users" page will indicate the account is "Active".

Note:     To verify the account status, click on Users in the sidebar menu, locate the user account listing, and review its "STATUS" indicator.