The steps below describe how to reset your Moneris Portal/Moneris Go portal password.
1. Visit https://login.moneris.com/en/login to start on the Moneris Portal "Log In" page (shown below).
2. Click on Forgot your password?, and follow the prompts to reset your password.
Note: For Moneris Portal documentation and other resources, visit https://www.moneris.com/en/support/products/moneris-portal.
An unmigrated user is a Moneris Go portal user whose user account is not yet migrated to Moneris Portal.
Visit www.monerisgo.com to start on the Moneris Go portal "Log in" page (shown below).
In the Email field, enter the email address that is registered to your Moneris Go portal user account, and then click on the Next button to continue.
When the "Password" field displays (shown below), click on Forgot password?
Note: If you need to edit your login email first, click on Edit (go back to step 2 above).
When the "Password reset" page displays (shown below), do the following:
a. In the Email field, enter your Moneris Go portal login email address.
b. Click on the Send button.
When the "Password reset: A link has been sent to your email" response displays (shown below), confirm that you received the "Moneris Go Password reset" message in your email inbox.
Open the email, and click on the Reset my password link contained in the message.
When your browser displays the "Password reset" fields (shown below), do the following:
a. In the New password field, enter a new password.
Note: Password fields are case sensitive. The password that you create must adhere to these requirements:
- T he password must be 8 to 16 characters in length.
- The password must start with a letter.
- The password must include at least 1 letter, 1 number, and 1 special character.
- The password must not include any accented characters (accents are not supported).
b. In the Confirm password field, re-enter the password.
c. Click on the Reset button.
When the "Password successfully changed" page displays (shown below), it means you have successfully reset your login password.
Click on the Log in button to return to the Moneris Go portal "Log in" page.
Note: When you next attempt to log into Moneris Go portal, enter your newly reset password (see Logging into the Moneris Go portal).