- Scroll down: press the
key to move the highlight
bar down.- Scroll up: press the
key to move the highlight
bar up.- Select a highlighted item: press the
key.A Partial Approval Purchase transaction can be refunded.
IMPORTANT: This Refund transaction must be processed for the amount of each partial approval within the overall Purchase transaction. For example, if the overall transaction total was $57.75, and two pre-paid credit cards were used for $25 each, then you would need to perform three Refunds; two for $25 each and a third for the remaining $7.75. See the Partial Approval Transaction Scenarios topic for more information.
If Moneris Loyalty points were awarded during the Partial Approval Purchase transaction that you are refunding:
when prompted to UPDATE POINTS TO ANOTHER CARD, always select NO.
perform the necessary Refund (described in this topic) for the full value of the transaction.
once complete, go into the Ernex menu and perform a manual Loyalty Refund for the full value of the transaction.
From the READY screen:
To navigate through the menus:
- Scroll down: press the
key to move the highlight
bar down.
- Scroll up: press the
key to move the highlight
bar up.
- Select a highlighted
item: press the
key.
1. Press the 
key.
The MAIN MENU appears.
2. Select TRANSACTIONS.
The TRANSACTIONS menu appears.
3. Scroll down
and select REFUND.
The SWIPE ADMIN CARD prompt appears.
4. Swipe the POS
Admin card.
The ENTER AMOUNT entry screen appears.
5. Key in the amount of the Purchase to be refunded, and press OK.
IMPORTANT: Key in the Partially Approved amount that was used with the card. A Partial Approval Purchase transaction can contain multiple pre-paid credit cards as well as other tenders. It is very important that you key in the Partially Approved amount as opposed to the total purchase amount in order to refund correctly. See the "Partial Approval Transaction Scenarios" topic for more information.
The REFUND screen appears.
If the ENTER CLERK ID entry screen appears ...
If the ENTER INVOICE NO entry screen appears ...
The SWIPE OR INSERT CARD prompt appears on the terminal .
If an external PINpad is attached, the SWIPE CARD prompt appears on the terminal and the SWIPE OR INSERT CARD prompt appears on the external PINpad.
If a contactless functionality is enabled, the SWIPE/INSERT/AP CARD prompt appears if the transaction amount does not exceed the Contactless Transaction Limit set for the card.
Note: At this point begin the refund with the pre-paid credit card associated with the amount entered in step 5.
6. Enter the card on the terminal (or the external PINpad if attached) :
|
|
a. Swipe the card on the terminal (or the external PINpad if attached) . If the ENTER LAST 4 DIGITS entry screen appears on the terminal , key in the last 4 digits of the Card number, and press OK. If the ENTER ORIGINAL AUTHORIZATION # entry screen appears on the terminal , key in the Auth # found on the Purchase receipt, and press OK. b. Continue below at step 7. |
7. A prompt listed below may appear on the terminal:
If CUSTOMER PRESS OK TO CONTINUE appears ...
If CONTINUE ON PINPAD appears ...
8. Please wait while the terminal processes the transaction. Some of the prompts listed below may appear on the terminal :
If ENTER PROMO CODE appears ...
If ENTER INVOICE NO appears ...
If ENTER XXX AMOUNT appears ( XXX is the tax type, e.g. GST) ...
9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type:
If APPROVED ###### MERCHANT COPY appears, press OK. A receipt prints.
If APPROVED ###### GIVE CUST COPY appears, press OK. A receipt prints.
10. Process receipts.
If the Gift & Loyalty program is enabled you will see the following prompt on the terminal:
UPDATE POINTS TO ANOTHER CARD?
YES NO
Select NO for now. Once all refunds are complete (for the pre-paid credit cards and other tenders used) you can process a manual Loyalty refund.
Note: You can only refund a loyalty transaction once. A Partial Approval Purchase transaction uses more than one card, so it is better to wait until the end of the refund before attempting to refund the loyalty points earned to ensure that the full amount of points are refunded (instead of a partial amount for the first card used).
11. Repeat steps 1 - 10 for each pre-paid credit card used in the transaction (if more than one had been used originally). Follow these steps to refund the cardholder's regular debit or credit card.
Note: Moneris Solutions Corporation cannot guarantee when the pre-paid card balance will be updated to reflect the refunded amount. The time frame for the balance update is variable for each card issuer. Please be aware (and inform the cardholder) that the card balance might not be immediately updated.
