Cardholder Prompts: Debit/Credit

1.  Follow the prompt that appears:

If CUSTOMER PRESS OK TO CONTINUE appears on the terminal, pass the terminal to the cardholder without pressing the  key.  The cardholder presses the  key.

If CONTINUE ON PINPAD appears on the terminal, pass the external PINpad to the cardholder.

2.  Have the cardholder follow the prompts that appear  on the terminal or external PINpad:

Note: The prompts below are listed in the order in which they would appear.  (The prompts that appear are dependent on a number of factors, including transaction type, merchant setup, and card type.)

If the SELECT LANGUAGE prompt appears ...

If the SELECT <Application name> prompt appears ...

If the AUTHORIZATION AMOUNT $#.##-OK? prompt appears (chip Pre-Auth only), the cardholder presses the  key to accept the displayed amount.

If the CASH BACK? prompt appears (debit Purchase only) ...

If the PURCHASE $#.##-OK? prompt appears, the cardholder presses the  key to accept the displayed amount.

Note:  If a Cashback prompt appeared, the cardholder can re-enter their Cashback (if entered incorrectly) by pressing the key to go back to the original Cashback prompt.

If enhanced tip prompting is enabled, one or more of the following tip prompts will appear:

   - enter a tip (YES/NO)

   - tip by one, two, or three pre-set percentages, or by OTHER

   - tip by percent or amount

   - tip by percent

   - tip by amount

If the PURCHASE $#.##-OK? prompt appears (Purchase only), the cardholder presses the key  to confirm the displayed amount.

Note: If a Tip was entered, the cardholder can re-enter their Tip (if entered incorrectly) by pressing the key at the PURCHASE $#.##-OK? prompt to go back to the original Tip prompt.

If the SELECT ACCOUNT prompt appears (debit only) ...

If the ENTER PIN & OK entry screen appears ...

3.  Depending on the card used, do one of the following:

If a credit card was used, go back to the financial transaction procedure.

If a debit card was used, continue below at step 4.

4.  When APPROVED and/or RETURN TO CLERK appears, the cardholder returns the terminal or external PINpad to you.  

Note: If the card is inserted (chip transaction), the cardholder removes their card from the chip reader.  If the cardholder requested a cashback (debit only), then CASH BACK $#.## also appears in the prompt.

5.  Press the  key on the terminal when the APPROVED message appears.

6.  Process the receipts that print.