key.If Merchant and/or Cardholder receipts print after a transaction has been submitted, follow these recommended procedures to process the receipts:
1. Receipts may not print in the order presented below:
If the Merchant copy prints:
a. Tear it off, and press the
key.
If a TIP line prints on this copy, you or the cardholder write in the Tip amount if any.
If a TOTAL line prints on this copy, you or the cardholder write in the final amount to be charged to the card (include the Tip amount if any).
If a Signature line prints on this copy, have the cardholder sign it.
If NO SIGNATURE REQUIRED prints on this copy, do not obtain the cardholder's signature.
If VERIFIED BY PIN prints on this copy, do not obtain the cardholder's signature.
b. Retain this copy for your records.
If the Cardholder copy prints:
a. Tear it off, and press the
key.
If a TIP line prints on this copy, follow the same instructions as for the Merchant copy.
If a TOTAL line prints on this copy, follow the same instructions as for the Merchant copy.
If a Signature line prints on this copy, sign it.
b. Give this copy to the cardholder.
If no
receipts print, continue at step 2.
2. The prompts listed below may appear on the terminal; otherwise, the terminal returns to the READY screen.
If UPDATE POINTS TO ANOTHER CARD? appears on the terminal ...
If USE LOYALTY INFO FROM PRE-AUTH? appears on the terminal ...
If the FIND ORIGINAL TRANSACTION? prompt
appears on the terminal
, complete or cancel another Pre-Auth, or press
the
key twice to return to the READY screen.
If the P-A ADVICE LIST menu re-appears
on the terminal , complete or cancel another Pre-Auth,
or press the
key to return to the READY screen.
If TRANSACTION NOT FOUND appears
on the terminal , press the
key
to return to the READY screen.
Partial Approval transactions behave differently from regular swiped credit card transactions. This section explains what occurs as receipts print after a Partial Approval Transaction has been processed.
There can be more than one pre-paid credit card used during a Purchase transaction, therefore there will be one set of receipts printed for each pre-paid credit card used. Follow these recommended procedures to process receipts on a Partial Approval Purchase transaction:
1. The Merchant copy prints for the first Partial Approval.
2. The Cardholder copy prints for the first Partial Approval.
3. The terminal processes a transaction for the remaining balance or a portion thereof.
4. Steps 1 through 3 are repeated for each additional pre-paid credit card that is swiped during the Purchase transaction.
5. The Merchant and/or Cardholder receipts print for the regular credit/debit cards or cash, if used for the remaining balance.
If UPDATE POINTS TO ANOTHER CARD? appears on the terminal, select YES. Follow the procedure for Loyalty Purchase to add the points earned for the total amount paid.
Follow these recommended procedures to process receipts on a Partial Approval Refund transaction:
1. The Merchant copy prints for the first Partial Approval.
2. The Cardholder copy prints for the first Partial Approval.
If UPDATE POINTS TO ANOTHER CARD? appears on the terminal, select NO.
3. Steps 1 and 2 are repeated for each additional pre-paid credit card that was used during the initial Purchase transaction.
4. The Merchant and/or Cardholder receipts print for the regular credit/debit cards or cash, if used for the remaining balance.
5. Once the transaction is completely refunded, when prompted to UPDATE POINTS TO ANOTHER CARD? select NO. Perform a Loyalty Refund for the total.
Follow these recommended procedures to process receipts on a Partial Approval Void transaction:
1. The Merchant copy prints for the first Partial Approval.
2. The Cardholder copy prints for the first Partial Approval.
If UPDATE POINTS TO ANOTHER CARD? appears on the terminal, select NO.
3. Steps 1 and 2 are repeated for each additional pre-paid credit card that was used during the initial Purchase transaction.
4. The Merchant and/or Cardholder receipts print for the regular credit/debit cards or cash, if used for the remaining balance.
5. Once the transaction is completely voided, when prompted to UPDATE POINTS TO ANOTHER CARD? select NO. Perform a Loyalty Void for the total.
Follow these recommended procedures to process receipts on a Partial Approval Refund Void transaction:
1. The Merchant copy prints for the first Partial Approval.
2. The Cardholder copy prints for the first Partial Approval.
If UPDATE POINTS TO ANOTHER CARD? appears on the terminal, select NO.
3. Steps 1 and 2 are repeated for each additional pre-paid credit card that was used during the initial Purchase transaction.
4. The Merchant and/or Cardholder receipts print for the regular credit/debit cards or cash, if used for the remaining balance.
5. Once the refund is completely voided, when prompted to UPDATE POINTS TO ANOTHER CARD? select NO. Perform a Loyalty Card Purchase for the total.
Follow these recommended procedures to process the receipt on a Balance Inquiry transaction:
1. Only the Cardholder copy prints. There is no Merchant copy available for this transaction.
2. Give the Cardholder copy to the customer.