Ernex Loyalty Card Refund

If a Loyalty Card Purchase was processed incorrectly, use this transaction to remove the incorrectly assigned points from the Loyalty Card.

Most Ernex Loyalty Card transactions are started automatically at the end of a debit or credit transaction, however they can also be started through the Ernex menus.

Note: You must have the original Ernex Loyalty Card Purchase receipt available in order to perform this transaction.

From the READY screen:

To navigate through the menus:

- Scroll down: press F1 to move the highlight bar down.
- Scroll up: press F3 to move the highlight bar up.
- Select a highlighted item: press OK.

1.  Press the Admin key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press OK.
The ERNEX menu appears.

3.  Scroll down to REFUND, and press OK.
The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the Loyalty Card on the terminal
OR Key in the Loyalty Card number, and press OK.

If the ENTER CLERK ID entry screen appears...

If the ENTER INVOICE NO entry screen appears...

The ENTER TOTAL AMOUNT entry screen appears.

5. Key in the total amount of the Purchase including taxes, and press OK.

If the ENTER INFO entry screen appears...

If the ENTER BENEFIT AMOUNT entry screen appears...

The ERNEX REFERENCE NUMBER entry screen appears.

6. Key in the REF # that appears on the Ernex Loyalty Card Purchase receipt, and press OK.
The PROCESSING prompt appears then
the APPROVED message appears while the first receipt prints.

7. Press OK to return to print the next receipt.

8. Press OK to return to the ERNEX menu.

9. Press Can/Ann to return to the READY screen.

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