Processing a Refund

Follow the procedure below to credit a customer's account for a previous debit or credit Purchase.

To process a Refund:

1.       On the applications menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions menu.

2.       On the transactions menu, select Refund.
If the "Password:" prompt appears, key in the manager password and press the green key.
The "Amount: $  0.00" prompt appears.

3.       Key in the Refund amount and press the green key.
If the "Clerk ID:" prompt appears, key in the clerk ID and press the green key.
The "Orig Auth #:" prompt appears.

4.       Key in the 6-digit Appr Code printed on the original receipt and press the green key (see Finding Sequence and Orig Auth Numbers).

Note: The approval code may contain both alphabetic and numeric characters. For more information on entering alphabetic characters, refer to Entering Alpha Characters and Punctuation.

Note: If you do not have the Appr Code, press the green key to bypass the prompt.

If the "Invoice:" prompt appears, enter the invoice number and press the green key OR Press the green key to bypass the prompt.

The "Swipe, Tap or Insert Card:" prompt appears.

5.       Swipe, tap or insert the card or tap the mobile form factor. For more information, refer to Card Entry Options.

6.       Follow the remaining prompts on the terminal.

●        If prompted for a password during manual card entry, see Password Protection on Manual Card Entry.

7.       Process receipts (see Personalized Receipts and Signing Credit Card Receipts).

Note: If processing the Refund on a Private Label Card, you may be prompted for a Promo Code.

For details on basic prompts, see Responding to Basic Transaction Prompts.