Responding to Basic Transaction Prompts

Merchant prompt

Merchant action

<Application name>

Amount Due                                     DbCr

$##.##                                                 Cash

●        To select a debit or credit card as payment for the amount due, select DbCr.

●        To select cash and finish the transaction, select Cash.

<Application name>

Partial Appr                                            Yes

$##.##                                                       No

●        To confirm the Partial Approval transaction, select Yes.

●        To cancel the transaction and return to the transactions menu, select No.

Account #:

Key in the card number and press  the green key.

Auth #:

Key in the Voice Authorization number that you wrote on the paper sales draft when you called Moneris Customer Care for IVR voice authorization.

Clerk Id:

Key in the clerk number and press the green key.

Code present?                                        No

                                                              Xread

●        If the validation code is not there, select No.

●        If the validation code is not readable, select Xread.

Customer Press OK

To Continue

Pass the terminal to the customer.

Exp Date (MMYY):

Key in the card's expiry date and press the green key.

Imprint Card

Press OK Key

Take an imprint of the credit card and press the green key.  

Invoice #:

●        Key in the invoice number and press the green key.
OR

●        Simply press the green key to leave blank.

Last 4 digits:

Key in the last four digits of the card number and press the green key.

Orig Auth #

Key in the six-digit Appr Code printed on the original receipt.

If you do not have the Appr Code, press the green key to bypass the prompt.  

Note: The approval code may contain both alphabetic and numeric characters. To key in alphabetic characters, press the numeric key on the keypad labeled with the desired character, then press the ALPHA key until that character is displayed.

Promo Code:

Key in the six-digit private label promotion code and press the green key.

Reference #:

Key in the customer reference number (0 to 16 digits) and press the green key.

Return To Clerk

When the customer sees this prompt. retrieve the terminal, then press the green key to continue the transaction.

Swipe Card:

Swipe the card on the terminal.

Tear Receipt and Press OK Key

Tear off the receipt and press the green key.  

Validation Code:

If the code is on the signature strip on the back of the card:

●        Key in the three-or four-digit number and  press the green key.

If the code is not there, or not readable:

●        Press  the green key  to leave this blank.

Customer prompt

Customer action(s)

<Application name>

Amount Due

$                           ##.##

Return to Clerk                                     

Returns the terminal to you.

<Program name>                Yes

OK?                                          No

Select Yes to confirm that the displayed card program should be used to process the transaction.  

<Program name>

                                 SELECT NEXT

                                                     OK

This prompt appears if the card has more than one program on it e.g., a credit and debit card.

●        To select the displayed program, select OK.

●        To view the next program on the card, select SELECT NEXT.

Add Tip?

                                              Yes

                                          NoTip

This prompt appears if Basic Tip prompting TipNone are enabled.

To add a tip amount to the transaction:

●        Select Yes, key in the tip amount, and press the green key.  

To continue without adding a tip:

●        Select NoTip.

Amount OK?                         Yes

                                                   No

$                  ##.##                  

Confirm that the purchase amount is correct and select Yes to accept it.

Cash:                                 $ XX

                                            $ YY

                                            $ ZZ

                                         Other

This prompt appears if the CashBack Option feature is enabled, and the cashback amount values have been configured.

To select a displayed amount:

●        Press the F1, F2 or F3 key beside the desired amount.

To key in a different amount:

●        Select Other, key in a different amount, and press the green key.  

Cashback?

or

Purchase Cashback?

This prompt appears if the CashBack Option feature is enabled.

To receive cash back:

●        Select Yes.

To continue without cash back:

●        Select No.

Do Not Remove

Card

Leave the chip card inserted in the chip card reader until instructed to remove it.

Enter PIN & OK:

Key in the PIN (Personal Identification Number) and press the green key.

Partial Appr                             Yes

                                                      No

$##.##                                        

To confirm the Partial Approval on the pre-paid credit card:

●        Select Yes.

To cancel the transaction and return to the transactions menu:

●        Select No.

Please Remove Card

Remove the chip card from the reader.

Purchase

Select Acct                              CHQ

                                                        SAV

For Chequing account:

●        Select CHQ.

For Savings account:

●        Select SAV.

Purchase

Total:                                 $##.##

Customer Press
OK to Continue

Press the green key.

Purchase

Total OK?                                  Yes

                                                       No

$                    ##.##

Confirm that the total Purchase + Cashback +  Tip amount is correct, and press the green key.

Purchase

Select Language                      ENG

                                                       FRN

This prompt appears when the customer has a dual language card.

●        For English prompts, select ENG.

●        For French prompts, select FRN.

Tip                                              XX%

                                                    YY%

                                                    ZZ%

                                                 Other

This prompt appears if EnhancedTipProc is enabled, if Gratuity Guide is enabled, and if the Sug Tip % nn.nn values are configured.

●         F3 key beside the desired percentage.

●        To use another percentage, select Other, key in the amount, and press the green key.

Tip: $0.00

This prompt appears if Basic Tip prompting is enabled.

●        Key in a dollar amount and press the green key.

●        If the customer does not wish to leave a tip, leave it blank and press the green key.

Tip Type:

                                                        %

                                                        $

                                                  NoTip

This prompt appears if EnhancedTipProc and TipNone are enabled.

To choose from a list of tip percentages:

●        Select %.

To enter a dollar amount:

●        Select $.

To continue without adding a tip:

●        Select NoTip.