Processing a Refund

Follow the procedure below to credit a customer's account for a previous debit or credit Purchase.

To process a Refund:

1.      On the applications menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions menu.

2.      To begin the transaction, select Refund.
If the "Password:" prompt appears, key in the manager password and press the green OK key.
The "Amount: $  0.00" prompt appears.

3.      Key in the Refund amount and press the green OK key. If the "Clerk ID:" prompt appears, key in the clerk ID and press the green OK key. The "Orig Auth #:" prompt appears.

4.      Key in the 6-digit Appr Code printed on the original receipt and press the green OK key (see Finding Sequence and Orig Auth Numbers).

Note: The approval code may contain both alphabetic and numeric characters. For more information on entering alphabetic characters, refer to Entering Alpha Characters and Punctuation.

Note: If you do not have the Appr Code, press the green OK key to bypass the prompt.

If the "Invoice:" prompt appears, enter the invoice number and press the green OK key. OR press the green OK key to bypass the prompt.

The "Swipe/Tap/Insert" prompt appears.

5.      Swipe, tap or insert the card. For more information, refer to Card Entry Options.

6.      Follow the remaining prompts on the terminal.

●        If prompted for a password during manual card entry, see Password Protection on Manual Card Entry.

7.      Process receipts (see Personalized Receipts and Signing Credit Card Receipts).

Note: If processing the Refund on a Private Label Card, you may be prompted for a Promo Code.

For details on basic prompts, see Responding to Basic Transaction Prompts.