Tip Processing

Tip Processing on the VX 820 Duet has a number of features.

Basic Tip Processing

You can configure the terminal to prompt customers for a tip amount on Purchase, Pre-Authorization Completion and Advice transactions. If the customer enters a tip amount greater than 0, the amount is printed on the receipt below the base amount. For tip amount entry by customers on receipts, Basic Tip Processing prints a blank tip line below the base amount on Pre-Authorization receipts.

Note: Tip Processing is skipped on Signatureless Transactions.

 

Enhanced Tip Processing

This feature gives customers the option of keying in a dollar amount or a percentage when prompted for a tip on Purchases. If a customer opts for a percentage, the terminal displays up to three pre-configured, selectable percentage amounts. You can also configure your terminal to give customers a No Tip option.

Note: On Pre-Authorizations and Pre-Authorization Completions, Enhanced Tip Processing works the same way as Basic Tip Processing.

 

Gratuity Guidelines

You can configure the terminal to print suggested tip amounts on the Merchant copy of Pre-Authorization receipts. The tip amounts are calculated on the base amount using three pre-configured percentage amounts.

 

Tip Percentage on Purchases

You can configure your terminal to automatically add a pre-set Tip Percentage to all Purchase transactions. Tip Percentage is calculated on the base amount and printed on the receipt.

Note: Tip Percentage is skipped on Signatureless Transactions.

IMPORTANT: On magnetic stripe credit cards, the tip is added automatically WITHOUT customer acceptance.

For customer tip entry procedures, see Entering a Tip Amount.

To configure Tip Processing, see Configuring Tip Processing.