Configuring Tip Processing

Note: Do not enable Tip Processing if you are using Dial Communications and have enabled the Debit Pre-dial feature.

Basic Tip Processing

To enable Basic Tip Processing:

1.      Set the Tip Processing parameter to On - Prompt.

2.      Set the Tip % nn.nn parameter to 0.  

Note: Tip Processing is skipped on Signatureless Transactions.

Enhanced Tip Processing

Note: On Pre-Authorizations and Pre-Authorization Completions, Enhanced Tip Processing works the same way as Basic Tip Processing.

To enable Enhanced Tip Processing:

1.      Set the EnhancedTipProc parameter to On.

2.      Set the Tip Processing parameter to On - Prompt.

IMPORTANT: Basic Tip Processing must be enabled in order for Enhanced Tip Processing to work.

To enable the No Tip option:

1.      Make sure Enhanced Tip Processing is enabled.

2.      Set the TipNone parameter to On.

To configure the suggested tip percentage amounts:

1.      Make sure Enhanced Tip Processing is enabled.

2.      Set any of the Sug Tip% 1 nn, Sug Tip% 2 nn and Sug Tip% 3 nn parameters to the desired percentage amount (e.g., for 15%, key in 15).

Note: If all three parameters are set to 0, the customer is prompted to enter a percentage amount if he/she selects the percentage option on tip prompting. If an external PINpad is connected to your terminal, the options still appear showing 0%.

Gratuity Guidelines Printing on Pre-Authorization Receipts

To enable printing of Gratuity Guidelines:

1.      Set the Gratuity Guide? parameter to On.

2.      Set all of the Sug Tip% 1 nn, Sug Tip% 2 nn and Sug Tip% 3 nn parameters to a value greater than 0 (e.g., for 15%, 20% and 30%, key in 15, 20 and 30).

3.      Set the Tip Processing parameter to On - Prompt.

Note: Both the Enhanced Tip Processing feature and the Gratuity Guidelines feature make use of the Sug Tip% parameters when enabled. However, these features operate independently of each other, and you do not need to enable Gratuity Guidelines to use Enhanced Tip Processing.

Tip Percentage on Purchases

To configure Tip Percentage:

1.      Set the Tip % nn.nn parameter to a value greater than 0 (e.g., for 15%, key in 1500).

2.      Set the Tip Processing parameter to On - Prompt.

Note: Tip Percentage is skipped on Signatureless Transactions.

IMPORTANT: On transactions with magnetic stripe credit cards, tip is automatically added WITHOUT customer confirmation.

For Tip Processing customer entry procedures, see Entering a Tip Amount.