Follow the procedure below to credit a customer's account for a previous debit or credit Purchase.
To process a Refund:
1. On the applications
menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions
menu.
2. To begin the transaction, select Refund.
If the "Password:" prompt appears, key in the Manager
Password and press the green OK
key.
3. Key in the Refund amount and press the green OK key.
4. When the "Orig Auth #:" prompt appears, key in the 6-digit Appr Code printed on the original receipt and press the green OK key (see Finding Sequence and Orig Auth Numbers).
Note: If you do not have the Appr Code, press the green OK key to bypass the prompt.
5. Follow the remaining prompts on the terminal.
If prompted for a Clerk ID ("Clerk Id:"), see Entering the Clerk ID.
If prompted for an Invoice Number ("Invoice Id:"), see Entering an Invoice Number.
If prompted for a password during manual card entry, see Password Protection on Manual Card Entry.
6. Process receipts (see Personalized Receipts and Signing Credit Card Receipts).
Note: If processing the Refund on a Private Label Card, you may be prompted for a Promo Code.
For details on basic prompts, see Responding to Basic Transaction Prompts.