A Partial Approval Purchase transaction can be refunded.
To process a Refund on a Partial Approval Purchase:
On
the applications menu,
select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions menu.
To
begin the transaction, select Refund.
If the "Password:" prompt appears, key in the manager password and press
the green OK key.
The "Amount: $ 0.00" prompt appears.
Key
in the Refund amount for the desired portion of the Partial Approval
Purchase and press the green OK
key.
The "Orig Auth #:" prompt appears.
Key in the 6-digit Appr Code printed on the original receipt and press the green OK key (see Finding Sequence and Orig Auth Numbers).
The "Swipe, Tap or Insert Card:" prompt appears.
Swipe, tap or insert the card. For more information, refer to Card Entry Options.
Follow the remaining prompts on the terminal.
If prompted for a Clerk ID ("Clerk Id:"), see Entering the Clerk ID.
If prompted for an Invoice Number ("Invoice Id:"), see Entering an Invoice Number.
If prompted for a password during manual card entry, see Password Protection on Manual Card Entry.
Process receipts (see Personalized Receipts and Signing Credit Card Receipts).
Repeat steps 2 - 7 as required to refund additional portions of the Partial Approval Purchase transaction.