Manage Dispute Notifications

Regular check-ins for dispute notifications on your account can be a nuisance. The dispute notification feature is a great addition to let you know through email that there are dispute items in your Merchant Direct account which require your attention.

Set-up Notification in Merchant Direct

You can set your dispute notifications in two ways:

• Create a user account 
• Update your user account

Notification Received by Email

You will receive automatic email notifications generated by the Merchant Direct in your inbox (at the notification email address you provided) when you have either of the following on:

• Chargeback(s)
• Copy request(s)

Below is an example of the email notification you will receive:

Here is the breakdown of information you see in the email:

1. Subject (top of the page): Important Notice: Cardholder Dispute
2. From (second line): System generated email address
3. To (third line): Your email address provided to receive notifications
4. Important email message for your review (after your email address)
5. Actions that need to be taken (middle of email content)

Note:   This section is populated with the Customer Number and Disputes that Require Your Action

1. Link to the Merchant Direct login page (after actions)
2. Link to the Moneris support page (towards the end of the email)

Note:   If you have both chargebacks and copy requests off, you will not see any email notifications. 

Note:   If you have any dispute posted the day before, you will be prompted with the following notification "There are new and/or urgent cardholder disputes that require 

your attention. Click here to access your dispute notifications" when you login into your Merchant Account.

Merchant Direct Notification

When you log into Merchant Direct, a message at the top of the homepage informs you of cardholder disputes that require your attention. Follow the instructions below to review your dispute information.

1. Click on the message "There are new and/or urgent cardholder disputes that require your attention. Click here to access your dispute notifications" located at the top of the page to review the dispute.

The Dispute Management page appears.

Note:   Dispute notification message will only display on the next business day.  If the message is closed using "X", it will disappear and reappear the next day to a maximum of two days. The message will appear again only if there is a new dispute.  

Keep User Profile Updated

It is very important to keep you profile up-to-date. In order to remind you to visit and update your profile, a message will pop-up on your homepage to remind you to take action when you first login into the Merchant Direct and 6 months after your last visit. Follow the instructions below to proceed to update your profile.

1. Choose from the following three choices:

• Review now
• Do it later
• Close the User profile box

Review now

1. To review your profile now, click Review now to proceed.

This will take you to the User Account page. 

Do it later

1. To review your profile at a later time, click Do it later and continue on the Merchant Direct homepage. 

The User profile popup message will close.

Close the message "X"

1. To close the User profile popup box, click on the "X" on the top corner of the popup box and continue on the Merchant Direct homepage.

The User profile popup message will close.