You can delete a Pre-Authorization transaction that will not be completed (e.g. the cardholder choose another method of payment when the final amount was known) in order to ensure that it is not completed accidentally.
Perform a Transaction Inquiry function using the "Card Number" and " Trans to Search" criteria to find the Pre-Authorization transaction you wish to delete. When the PRINT OR DISPLAY? prompt appears:
To navigate through the menus:
- Scroll down: press the
key
to move the
highlight bar
down.
- Scroll up: press the
key
to move the
highlight bar
up.
- Select a highlighted item: press
the
green
key.
For
information about the keys...
1. Press the key to select DISPLAY.
The terminal searches its memory for matching transactions.
If the TRANSACTION NOT FOUND error message appears...
2. The Trans
Inquiry Menu displays the matching transactions on the screen, one transaction
per line.
To select a particular Pre-Authorization transaction, scroll through the
list until the transaction is highlighted then press the
green key.
TRANS INQUIRY |
|
TT
= Transaction Type: |
TTNNNN
$999.99 |
||
|
3. Detailed information about the selected transaction appears.
TRANS INQUIRY |
|
CCCCCCCCCCC = last 11 digits of the
Card number |
CCCCCCCCCCC
XXXX |
|
|
|
4. Press the key (NEXT).
The DELETE PRE-AUTH? screen appears.
DELETE PRE-AUTH? |
CCCCCCCCCCC
MMDD |
5. Confirm that this is the correct transaction then press the key (DELETE) to remove it from the terminal memory.
IMPORTANT: Once deleted, the Pre-Authorization transaction can no longer be completed using the Advice transaction.
6. The terminal deletes the Pre-Authorization from the terminal memory
and returns to the Trans Inquiry Menu.
To select another Pre-Authorization transaction to delete, repeat steps
2 through 5.
To return to the READY screen, press the
red
key repeatedly.