Receipt Processing

If Merchant and/or Cardholder receipts print after a transaction has been submitted, follow these recommended procedures to process the receipts:

1.  Receipts may not print in the order presented below:

Note: Receipts always print for contactless debit transactions; however, neither a Signature line nor a statement (i.e., NO SIGNATURE REQUIRED or VERIFIED BY PIN) will be printed.  

If the Merchant copy prints:

a. Tear it off, and press the  key.

If a TIP line prints on this copy, you or the cardholder write in the Tip amount if any.

If a TOTAL line prints on this copy, you or the cardholder write in the final amount to be charged to the card (include the Tip amount if any).

If a Signature line prints on this copy, have the cardholder sign it.

If NO SIGNATURE REQUIRED prints on this copy, do not obtain the cardholder's signature.

If VERIFIED BY PIN prints on this copy, do not obtain the cardholder's signature.

b. Retain this copy for your records.
 

If the Cardholder copy prints:

a. Tear it off, and press the  key.

If a TIP line prints on this copy, follow the same instructions as for the Merchant copy.

If a TOTAL line prints on this copy, follow the same instructions as for the Merchant copy.

If a Signature line prints on this copy, sign it.  

b. Give this copy to the cardholder.
 

If no receipts print, continue at step 2.
 

2. The prompts listed below may appear on the terminal; otherwise, the terminal returns to the READY screen.

If   UPDATE POINTS TO ANOTHER CARD? appears on the terminal ...

If   USE LOYALTY INFO FROM PRE-AUTH? appears on the terminal ...

If the FIND ORIGINAL TRANSACTION? prompt appears on the terminal , complete or cancel another Pre-Auth, or press the key twice to return to the READY screen.

If the P-A ADVICE LIST menu re-appears on the terminal , complete or cancel another Pre-Auth, or press the key to return to the READY screen.

If TRANSACTION NOT FOUND appears on the terminal , press the  key to return to the READY screen.