Receipt printer setup
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Set up the receipt printer

TSP143III receipt printer

The Go Restaurant receipt printer is intended to print transaction receipts for your customers after payment.  For convenience, make sure the printer is located close to the tablet where you will be entering orders and taking payment from your customers.  Follow each section of this topic to set up the receipt printer. 

 

Set up the printer hardware

  1. Carefully unpack the contents of the box and locate the manufacturer's Easy Setup Guide. Review the Easy Setup Guide for help as you follow the steps below. 
  2. Turn the printer upside down.  Insert the network cable into the network port in the back of the printer.  Connect the other end of the network cable to your local area network (LAN).  Important:  The receipt printer and the tablet (on which you are placing orders) must be on the same network in order to connect. 
  3. Connect the power cable to the power port in the back of the printer.  Connect the other end of the power cable to a working power outlet.  A power bar with surge protection is recommended. 
  4. Turn the printer right side up with the printer facing you.
  5. Push the release lever to open the printer cover. Insert the paper roll with the loose end of the paper unrolling from the bottom of the roll.  Make sure the paper roll extends past the paper cutter.  Press down on both sides of the printer cover to firmly close the cover. 
  6. Power on the printer by pressing the power switch on the left side of the printer.  The blue light on the front panel may blink.  Once the blue light is steady (not blinking), the printer is ready. 

Obtain the printer's IP address

You will need the printer's IP address to add the printer to the Go Restaurant portal. 

Network configuration report
  1. Power off the printer by pressing the power switch. The blue light goes off. 
  2. Hold down the Feed button on the front panel while powering the printer back on.  Continue holding down the Feed button until the printer begins printing. 
  3. The printer will print 2 reports.  Locate your printer's IP address on the second report (Network Configuration / Current IP Parameters Status). 

Add the printer to the Moneris Go Restaurant portal

Now that the printer hardware is set up, you must add the printer to the Go Restaurant portal. 

Add printer panel
  1. Sign into the Go Restaurant portal. 
  2. On the main menu, click Settings. 
  3. On the General tab, click Printers. 
  4. On the Printers page, click Add printer. 
  5. On the Add printer panel:
    1. Enter a name for the printer (for example, Main counter receipt printer);
    2. Enter the printer's IP address from the second report you printed earlier;
    3. Select the app where this printer will be available. Since you are installing a receipt printer, select Restaurant App.
    4. Click Save.  The portal returns to the Printers page. 

Connect the printer to the Go Restaurant app on your tablet

Now that the receipt printer is available in the Go Restaurant portal, you must connect it to the tablet where you will be entering orders and taking payments. 

Important: The printer and the tablet must be on the same network otherwise they will not be able to connect. 

Options menu
  1. Sign into the Go Restaurant app on your tablet. 
  2. Select an ordering mode, for example, Takeout.
  3. Tap the options Options icon. 
  4. Tap Peripherals. 
  1. Under Receipt Printer, tap Select a receipt printer.
  2. On the list of receipt printers, select a printer by tapping it, then tap Done. 
Save the receipt printer
  1. The Peripherals window reappears showing the receipt printer you selected. 
  2. Tap Save to save your selection. 
  3. The Test Receipt Printer button changes from grey to black. Tap the button to test the receipt printer. It will print a short message. 
    Note: If the test fails, review all of the steps above to ensure the printer is set up correctly. If there is an error message, refer to Error messages below. 

Your receipt printer is now ready to print receipts from the Go Restaurant POS app on your tablet. 

Error messages

For error messages, refer to Error messages related to printing in the  Troubleshooting topic.