key to continue, if needed.Perform a void when a transaction has been entered incorrectly and needs to be cancelled and re-done.
The whole transaction will be voided -- you cannot perform a partial void.
Only transactions in the current batch can be voided. For example, if the purchase transaction that you want to void is in a batch that is already closed, perform a refund instead.
To void a pre-authorization, perform a completion for $0 .
If the customer paid for the original transaction using a mobile device (for example, a smartphone) and the actual card is not available, perform a refund instead of a void.
From the Main menu, tap Transactions, then tap Void.
Respond to any security prompts that appear .
The Void menu appears.
Follow the instructions in one of the columns in the table below.
| Void last transaction | Search for transaction to void |
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a. Tap Last Transaction. The terminal displays the last completed transaction that can be voided. |
a. Tap Search for Transaction. b. When prompted, enter the sequence number of the transaction you want to void. You can find the sequence number on the receipt of the original transaction. The terminal searches the current batch and displays the transaction(s) that match the sequence number you entered. |
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b. Tap OK to void the transaction.
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c. Tap the appropriate transaction on the screen to proceed with voiding it. If there is only one transaction, simply tap OK.
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When prompted, pass the terminal to your customer so they can respond to the customer prompts.
Note: If you have the external PIN pad, you will not be prompted to pass the terminal.
The “Insert or swipe” prompt appears, showing the total void amount and the cards you accept.
The customer enters their card on the terminal (or on the external PIN pad).
The customer responds to any customer prompts.
The “Processing your request” message appears.
Once the transaction is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: 1 Email, 2 Text, 3 Print, and 4 None.
The customer selects a receipt format (or no receipt) by tapping one of the options on screen or by pressing the corresponding number on the keypad.
The “Transaction Complete/Please pass terminal back to clerk” prompt appears.
Note: If you have the external PIN pad, the customer will not be prompted to pass the terminal.
The customer passes the terminal back to you. Press the green key to continue, if needed.
Process the printed receipts .
A customer signature is always required for UnionPay transactions, so the merchant copy of the receipt is always printed for UnionPay cards. Ask the customer to sign the merchant copy of the UnionPay receipt.
General guidelines for performing transactions