Receipts
Processing receipts from a transaction
Customer copy
The customer has up to 4 options for receiving a receipt: 1 Email, 2 Text, 3 Print, and 4 None, depending on how you have set up the receipt options .
Note: After a transaction is completed for Card Not Present or Contactless Transactions, the terminal only prints a Merchant copy. If the cardholder would like a copy, then the clerk would assist with a customer copy reprint process.
Note: Even if you have the optional external PIN pad, the receipt output selection will still be displayed on the terminal, so the merchant will need to ask the cardholder how they would like their receipt.
| Customer option |
Merchant action |
| 1 Email |
No action required.
Moneris does not store the customer's email address. This means the customer will have to enter their email address on the terminal each time they wish to receive a receipt by email.
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| 2 Text |
No action required.
Moneris does not store the customer's cell phone number. This means the customer will have to enter their cell phone number on the terminal each time they wish to receive a receipt by text.
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| 3 Print |
The customer copy of the receipt will print on the terminal, followed by a 3-second pause which you can change . The pause allows you time to tear off the receipt before the merchant copy begins printing.
Give the customer copy to the customer, but note:
If a merchant signature line is printed, sign this copy before giving it to the customer.
|
| 4 None |
No action required.
|
Merchant copy
The merchant copy of the receipt prints after the cardholder copy. Always keep the merchant copy for your records, but note:
If indicated on screen, ask the customer to sign your copy of the receipt, then tap OK .
For UnionPay transactions, always obtain the customer's signature on the merchant copy of the receipt.
You do not need to obtain a signature if any of these messages are printed:
VERIFIED BY PIN
NO SIGNATURE REQUIRED
Reprinting receipts
Reprint both customer and merchant receipt for the last transaction
From the Main menu, tap Reprint.
Respond to any security prompts that appear .
The Reprint menu appears.
Tap Reprint last receipt.
The terminal prints the customer copy of the receipt, then pauses (to allow you to tear off the customer copy) before printing the merchant copy.
Reprint both customer and merchant receipt for a previous transaction
From the Main menu, tap Reprint.
Respond to any security prompts that appear .
The Reprint menu appears.
Tap Search for receipt to reprint.
The Reprint search screen appears.
Tap one or more of the three search fields and key in a value to search for a transaction:
sequence number;
last 4 digits of the card number;
transaction date.
After entering your search term(s), tap OK to continue.
The terminal displays all transactions that match your search criteria.
If the results extend past the screen, swipe up to see more.
To perform another search, tap Back.
To cancel the search and return to the idle screen, tap Cancel.
Tap the transaction for which you want to print the receipts.
The terminal prints the customer copy of the receipt, then pauses (to allow you to tear off the customer copy) before printing the merchant copy.
Note: Reprinting will not be available for any closed batch.
Receipt examples
These example receipts will help you to locate the authorization number (for refunds) or the sequence number (for Void and Completion).
Original receipt
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Item
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Description |
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A
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Transaction type. For example, Purchase, Refund, Pre-authorization. |
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B
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Card type and card number. Examples of card type include Visa, Mastercard, and American Express. The card number is masked — an asterisk is printed in place of the card number except for the last four numbers. |
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C
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Sequence number. Use this number to process a Void or a Completion. |
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D
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Authorization number. Use this number to process a Refund. Any authorization number beginning with SF indicates a store and forward transaction. |
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E
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Amount. This is the dollar amount of the transaction. |
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F
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Tip. This line appears if you have tipping turned on. |
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G
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Total. This is the total sale amount including any tip. |
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Partial approval receipt
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Signing a credit card receipt
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Card masking
When printed on receipts, all card numbers are masked except for the last 4 digits. Masking replaces a card’s numbers with asterisks (e.g., ************1234). The expiry date is not printed on any copy of any receipt. These measures help to prevent fraud.