Merchant prompts (on the terminal)

For security related screens, including clerk ID, refer to security prompts .

Purchase and pre-authorization

This table shows, in order of appearance, the merchant prompts that you would see on the terminal during a financial transaction if the applicable feature is enabled. Only some of the prompts will appear for any single transaction.

Merchant prompt	Merchant action
Please enter invoice number, if applicable.	This prompt appears if your terminal is set up to ask for an invoice number. To enter a numeric invoice number, use the number keys on the terminal's keypad. To enter an alphanumeric invoice number, tap the invoice number field. A virtual keyboard appears. Use the virtual keyboard to enter the number and letters, then tap the Enter icon. To bypass the invoice prompt, simply tap OK without entering a value.
Please pass the terminal to your customer	Pass the terminal to your customer so they can respond to the customer prompts. Note: If you have the optional external PIN pad, you will not be prompted to pass the terminal; the customer will respond to prompts on the external PIN pad instead.
Amount due $NN.NN Tender type?	This screen appears during a partial approval transaction where the customer used a pre-paid card to pay for a portion of the total amount. The terminal prompts you to ask the customer for their next form of payment to complete the purchase. If the customer offers another card, tap Cards. If the customer offers cash, tap Cash. If the customer is unable to pay, tap Cancel to cancel the transaction.
Please pass terminal back to clerk	You may see this prompt when the customer passes the terminal back to you. Press the green key to continue.

Refund

Merchant prompt	Merchant action
Please enter invoice number, if applicable.	This prompt appears if your terminal is set up to ask for an invoice number. To enter a numeric invoice number, use the number keys on the terminal's keypad. To enter an alphanumeric invoice number, tap the invoice number field. A virtual keyboard appears. Use the virtual keyboard to enter the number and letters, then tap the Enter icon. To bypass the invoice prompt, simply tap OK without entering a value.
Enter the authorization number of the transaction that is to be refunded	Enter the authorization number of the transaction you want to void. To locate the authorization number, refer to the original receipt sample .
Please pass the terminal to your customer	This screen appears only if the customer used an Interac debit card for the transaction being voided. Pass the terminal to the customer. The customer will respond to the customer prompts then pass the terminal back to you. Note: If you have the optional external PIN pad, you will not be prompted to pass the terminal; the customer will respond to prompts on the external PIN pad instead.

Void

Merchant prompt	Merchant action
Enter the sequence number of the transaction that is to be voided	This screen appears if you selected Search for transaction to void from the Void menu. Enter the sequence number of the transaction you want to void. To locate the sequence number, refer to the original receipt sample .
Please pass the terminal to your customer	This screen appears only if the customer used an Interac debit card for the transaction being voided. Pass the terminal to the customer. The customer will respond to the customer prompts then pass the terminal back to you. Note: If you have the optional external PIN pad, you will not be prompted to pass the terminal; the customer will respond to prompts on the external PIN pad instead.
Transaction Approved	Tap OK to print any receipts.