key to continue, if needed.Follow these steps to refund a gift card purchase, whether you need to refund the whole transaction amount or part of the amount. A refund credits a customer's account..
1. From the Main menu, tap Transactions, then tap Refund.
2. When prompted, enter your user ID and passcode.
The Refund screen appears.
3. Key in the amount of the refund and tap OK.
§ Respond to any merchant prompts; for example, the terminal may ask for an invoice number.
The terminal prompts you to “Enter the authorization number of the transaction that is to be refunded”.
4. Key in the 6-digit authorization number found on the Purchase receipt and tap OK. Refer to the receipt sample if needed.
5. Pass the terminal to your customer so they can respond to the customer prompts.
The “Swipe or enter Gift card”prompt appears, showing the total refund.
Note: If you have the optional external PIN pad, you will not be prompted to pass the terminal; the customer will respond to prompts on the external PIN pad instead.
6. The customer swipes their gift card on the terminal (or on the optional external PIN pad, if equipped).
§ If prompted, the customer enters the card verification code (CVC) from their gift card.
The “Processing your request” message appears.
7. Once the transaction is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: 1 Email, 2 Text, 3 Print, and 4 None.
Note: Even if you have the optional external PIN pad, the receipt output selection will still be displayed on the terminal, so you will need to ask the cardholder how they would like their receipt.
8. The customer (or merchant acting on the customer’s behalf) selects a receipt format (or no receipt) by tapping one of the options on screen or by pressing the corresponding number on the keypad.
The “Transaction Complete/Please pass terminal back to clerk” prompt appears. The terminal begins printing receipts, as required.
Note: If you have the optional external PIN pad, the customer will not be prompted to pass the terminal.
9. The customer passes the terminal back
to you. Press the green key to continue, if needed.
10. When “Transaction Approved” appears, tap OK.
11. If the Cardholder copy of the receipt is printed, give it to the customer.
Customer prompts for gift card transactions