Gift card customer prompts on the terminal and optional external PIN pad

This table lists the prompts that you and your customers might see during a gift card transaction, along with the actions to take for each prompt.

Note: The prompts are listed in the order in which they appear.

Customer prompts	Customer actions
Would you like to leave a tip?	This screen appears when the tip feature is turned on. There are 4 possible tip options the customer can choose, depending on how you have set up tip entry on the terminal. § Pre-set tip percentages. For example, 15%, 20%, and 25%. The customer taps the desired percentage. § No tip. Customer taps the No Tip button on screen or presses 1 on the keypad. § Tip as a specific dollar amount. The customer taps the $ button or presses 2 on the keypad, then enters the tip amount in dollars and cents. § Tip as a specific percentage amount. The customer taps the % button or presses 3 on the keypad, then enters the tip amount as a percentage of the bill.
Ready to pay? Swipe or enter Gift card	The customer swipes their gift card on the terminal, or on the optional external PIN pad, if equipped. The customer may also manually enter their card number using the numeric keys, then presses the green key.
Please enter the card verification code from your gift card	The customer enters the 3-digit card verification code (CVC) from their gift card and taps OK.
Amount due $99.99 Tender type? 1 Card 2 Cash	This screen appears when the customer used a gift card to pay for a portion of the total amount. Ask the customer for another form of payment and continue processing the transaction until the full amount is paid. If the customer has more gift cards, ask them to use those first before other tender types. For more information, refer to Partially approved gift card purchase.
How would you like your receipt? 1 Email, 2 Text, 3 Print, and 4 None	Note: Even if you have the optional external PIN pad, the receipt output selection will still be displayed on the terminal, so you will need to ask the cardholder how they would like their receipt. The customer (or merchant acting on the customer’s behalf) selects a receipt format by tapping one of the options on screen or by pressing the corresponding number on the keypad.
Please pass terminal back to clerk	The customer passes the terminal back to you. Press the green key to continue, if needed.