Card not present (CNP) Refund

Follow these steps to process a Card not present Refund transaction.

Note:      Do not use this procedure for UnionPay refunds or assisted UnionPay refunds: these transactions require the UnionPay card to be swiped.

1.      On Main menu, tap Card Not Present, then Refund.

§        If you do not see the Card Not Present icon on the Main menu, make sure the Allow Card Not Present setting is turned on.

§        Respond to any security prompts .

2.      Key in the amount of the refund and tap OK.

§        Respond to any merchant prompts that appear. The terminal may ask for an invoice number and other information.

The terminal prompts you to "Enter the authorization number of the transaction that is to be refunded".

3.      Key in the 6-digit authorization number found on the Purchase receipt, and tap OK.

4.      Key in the customer's card information using the fields on screen.

a.      The "Card number" field is already highlighted by a red border. Key in the card number and press the green  key to move to the "Expiry date" field.

b.      Key in the 4 digit expiry date and press the green  key to process the transaction.

The "Processing your request" message appears.

5.      When the "Transaction Approved / Thank you"  screen appears, tap OK.

6.      Process any receipts:

§        if Email is selected...

§        if Text is selected...

§        if Print is selected...

§        if None is selected...

§        If printed, keep the merchant copy of the receipt for your records.