Void

1.  Tap the Main menu  icon, then tap Reports. 

2. On the Reports screen, tap the transaction you want to void.

You can also tap Scan to scan the QR code from a receipt, or tap Search to look for the transaction to be voided. For instructions, refer to Finding a transaction using Scan or Search.

3. The transaction details appear.

• Verify this is the right transaction, then tap Void.
• Otherwise, tap the Back  <   icon in the title bar to go back to the previous screen. 

Note:      What if Void does not appear at the bottom of the screen? This means the transaction is not in the current batch. Only transactions in the current batch can be voided. If you need to reverse a purchase transaction, perform a refund instead of a void.

4. The application prompts you to confirm that you want to proceed with voiding the transaction.

• To proceed, tap OK. Continue to step 5.
• To cancel, tap the Back  <   icon in the title bar to go back to the previous screen.

5. Choose one of these options:

• If the original purchase was processed using an Interac card or UnionPay card, continue to step 6.
• Otherwise, skip to step 8 (Processing, please wait). 

6. As indicated on-screen, pass the terminal to the customer so they can enter their card and respond to any customer prompts.

7. The Void total screen appears, prompting the customer to “Insert or swipe.”
   7. The customer enters their card on the terminal. Depending on the type of card, they can insert or swipe it. For more information, refer to card entry options.
   8. The customer responds to any additional prompts. For example:
   • Select an account (chequing or saving);
   • Enter PIN

8. The “Processing, please wait” message appears.

If the customer inserted a chip card, the message “Do not remove your card” also appears.

9. Once the void is approved, the “How would you like your receipt?” prompt appears, showing the customer the available options for receiving a receipt: Print, Text, Email, and No Receipt.
   9. The customer selects a receipt format (or no receipt) by tapping one of the options on screen.
   9. If the customer chooses Text or Email, they are prompted to enter the appropriate information (cellular phone number, email address).

Note:      You can choose which receipt options customers will see. Refer to Receipt settings.

1. The customer passes the terminal back to you, as directed by the application. 
10. The application prints receipts if requested.

• If the customer requested a printed receipt, give them the cardholder copy. 
• If you enabled merchant receipt printing, keep the merchant copy for your records.

11. When the “Transaction complete” prompt appears, tap OK to return to the default transaction screen.

12. The default transaction screen appears.

The application is ready to process your next transaction.