Receipts
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Receipts

 

Processing receipts from a transaction

Customer copy

The customer has up to 4 options for receiving a receipt: 1 Email, 2 Text, 3 Print, and 4 None, depending on how you have set up the customer receipt options. 

Customer option Merchant action
1 Email No action required.

Moneris does not store the customer's email address. This means the customer will have to enter their email address each time they wish to receive a receipt by email.
2 Text No action required.

Moneris does not store the customer's cell phone number. This means the customer will have to enter their cell phone number each time they wish to receive a receipt by text.
3 Print The customer copy of the receipt will print on the terminal, followed by the merchant copy. You can set a pause in Receipt settings. The pause allows you time to tear off the customer receipt before the merchant copy begins printing.

Give the customer copy  to the customer, but note:

  • If a merchant signature line is printed, sign this copy before giving it to the customer.
4 None No action required. 

Merchant copy

You can set the application to print a merchant copy of each receipt for your records.

 

Reprinting receipts

To reprint both the customer copy and the merchant copy of a transaction, follow these steps.

Main menu
  1. Tap the Main menu  icon, then tap Reports. 
Reports screen
  1. On the Reports screen, tap the transaction for which you want to reprint the receipts.

You can also tap Scan to scan the QR code from a receipt, or tap Search to look for the transaction to be refunded. For instructions, refer to Methods of finding a transaction.
Transaction details screen
  1.  When the transaction details appear, tap Reprint.

The application reprints both the customer copy and the merchant copy of the receipt.

  1. Tap the Back  <   icon in the title bar to return to the previous screen.
  2. Tap the Main menu  icon  and then tap Transactions to return to the default screen.

Purchase receipt example

Purchase receipt example
Item Description
A Transaction type. For example, Purchase, Refund, Void.
B Card type and card number.  Examples of card type include Interac, Visa, Mastercard, and American Express.  The card number is masked — an asterisk is printed in place of the card number except for the last four numbers.
C Chequing or Saving. Indicates which account was selected by the cardholder for an Interac card
D Card entry.  Indicates how the card information was entered, for example, tap, insert, or swipe.
E

Custom ID. You can customize the name of this field. The value for this field is the value that you enter on the terminal during the transaction.
F Order ID. You can use the Order ID to search for a transaction to void, to refund, or to reprint the receipt.
G Username. Indicates which user was signed in to the terminal when the transaction was processed.
H Total.  This is the total sale amount including any tip.
I QR code. You can scan the QR code on a receipt to immediately find the  transaction  on the terminal to void, to refund, or to reprint the receipt.

Partial approval receipts

Once the customer has paid the total purchase amount, the application generates a separate receipt for each partial approval. If the customer used three pre-paid cards, the application produces three partial approval receipts.

 

Card masking

When printed on receipts, all card numbers are masked except for the last 4 digits. Masking replaces a card’s numbers with asterisks (e.g., ************1234). The expiry date is not printed on any copy of any receipt.  These measures help to prevent fraud.