Partial approval
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Purchase - Partial approval

A Partial Approval of a purchase transaction occurs when the customer pays for a purchase with a pre-paid credit card but the value on the pre-paid card is less than the purchase amount.

A pre-paid card refers to a credit card (such as Visa® or Mastercard®) loaded with a specific value.

  1.  Start at the Purchase screen and follow steps 1 to 9 in the Purchase transaction procedure. 

If your terminal is at a different screen, tap the Main menu  icon, then tap Transactions.

Note:      Process all pre-paid cards first -- the customer may have more than one.
  1. When a partial payment is approved, the screen displays the following information to the customer:
  • The approval message;
  • The amount paid;
  • The amount still due;
  • A prompt to pass the terminal back to the merchant.

3.      The customer passes the terminal back to you.
  1. The screen displays the partial approval information, together with 3 options. Ask the customer how they would like to proceed.
  • Cash or Card. To continue the transaction, tap Cash or Card depending on the customer’s response. Go to step 5.
  • Cancel. If the customer decides to cancel the sale, tap Cancel. The application will automatically cancel all partially approved transactions that were processed as part of this sale and automatically print a cancellation receipt.
  1. The receipt options screen appears for the approved payment.  Pass the terminal to the customer.
  2. The customer selects a receipt format (or no receipt) by tapping one of the options on screen. If the customer chooses Text or Email, they are prompted to enter the appropriate information (cellular phone number, email address).
  1. The customer passes the terminal back to you, as directed by the application.
  2. The application prints receipts if requested. 
  • If the customer requested a printed receipt, give them the cardholder copy. 
  • If you enabled merchant receipt printing, keep the merchant copy for your records.

 
  1. Pass the terminal to the customer so they can respond to the customer prompts for the next payment of the balance due. This procedure will repeat as long as there is a balance to be paid.
  2. The application begins a card purchase or a cash purchase depending on the option you selected in step 4.
    1. The customer enters their card (if applicable). 
    2. If the tip prompt appears, the customer enters a tip or no tip.
    3. The customer selects a receipt format or no receipt.
    4. The customer passes the terminal back to you.
  1. The application prints receipts if requested. 
  • If the customer requested a printed receipt, give them the cardholder copy. 
  • If you enabled merchant receipt printing, keep the merchant copy for your records.
  1. The “Transaction Complete” prompt appears when the total purchase amount is paid. Tap OK to return to the default transaction screen.

 
  1. The default transaction screen appears.

The application is ready to process your next transaction.