In Semi-Integrated mode, remove points from a loyalty card (follow the appropriate procedure below).
Processing a loyalty Refund on a debit/credit card Refund |
Removing loyalty points on a cash Refund |
Follow the steps below to remove points from a loyalty card when the cardholder receives a debit/credit refund on a transaction that awarded points. 1. Perform the semi-integrated debit/credit refund first . 2. The terminal will prompt you to enter the loyalty card data following the debit/credit transaction. Follow the prompts to complete the loyalty transaction. 3. If your ECR is configured to print receipts, refer to "Printing Loyalty Card Receipt: SI Mode"once the loyalty transaction has been completed. |
Follow the steps below to remove points from a loyalty card when the cardholder receives a cash refund on a transaction that awarded points. 1. Perform the semi-Integrated cash refund first. 2. Start the loyalty transaction from your ECR: a. Select the refund transaction type. b. Select the loyalty tender type. c. Enter the reference number (found on the original loyalty receipt). d. If required, enter the following data: • clerk ID • invoice number e. Enter the loyalty transaction amount. f. Send the transaction request. 3. Continue the transaction on the iCT250 terminal: a. a. When SWIPE OR ENTER CARD appears, enter the loyalty card data on the terminal (continue in the "Loyalty Card Refund," and begin at step 4 of that procedure). 4. Process the transaction receipts. If your ECR is configured to print receipts, refer to "Printing Loyalty Card Receipts: SI Mode"once the loyalty transaction has been completed. |