Refund with Debit/Credit Card: SI Mode

In Semi-Integrated mode, follow this procedure to perform a refund using credit or debit, including pre-paid credit cards (partial approval).

Note: Perform a refund transaction for each card used in a partial approval transaction. For examples, refer to Partial Approval Transaction Scenarios.

Note: The transaction types, tender types, and data fields on your ECR may have different names than those used in this document.

1. Start the transaction from your ECR:

a. Select the refund transaction type.

b. Select the debit/credit tender type.

c. If required, enter the following data:

• clerk ID

• invoice number (found on the original debit/credit purchase receipt)

• authorization number (found on the original debit/credit purchase receipt)

d. Enter the transaction amount.

e. Send the transaction request.

2. Continue the transaction on the iCT250 terminal:

a. If SWIPE ADMIN CARD appears, swipe the POS admin card.

b. Wait for one of the following prompts to appear (see list below), and then enter the required data on the terminal. (continue in the "Refund" procedure, and begin at the appropriate step from 5 to 7 as applicable to the prompt that appears).

• ENTER CLERK ID

• ENTER INVOICE NO

• ENTER ORIGINAL AUTHORIZATION #

• SWIPE CARD or SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD

If performing a refund for a partial approval purchase transaction, and if the UPDATE POINTS TO ANOTHER CARD? prompt appears, select NO.  Once the refund is complete (for each pre-paid credit card and other tenders used) you can process a Loyalty refund.

3. Process transaction receipts.

If your ECR is configured to print receipts...