A Partial Approval Purchase transaction can be refunded.
Note: A Refund transaction may be processed for individual portions within the overall Partial Approval Purchase transaction. For example, if the overall transaction was $57.75 and two pre-paid credit cards were used for $25 each, and a debit card was used for the remaining $7.75, but the customer only wanted one of the pre-paid credit cards refunded, you can process the Refund just on that one card using the Sequence Number or Card Number. See Partial Approval Transaction Scenarios for more information.
Note: If you wish to remove the transaction entirely because it was incorrectly entered, perform a Partial Approval Correction (Void).
To process a Refund on a Partial Approval Purchase:
1. On the applications menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions menu.
2. To begin the transaction, select Refund.
If the "Password:" prompt appears, key in the manager password and press the green OK key.
The "Amount: $ 0.00" prompt appears.
3. Key in the Refund amount for the desired portion of the Partial Approval Purchase and press the green OK key. The "Orig Auth #:" prompt appears.
4. Key in the 6-digit Appr Code printed on the original receipt and press the green OK key (see Finding Sequence and Orig Auth Numbers).
Note: If you do not have the Appr Code, press the green OK key to bypass the prompt.
The "Swipe/Tap/Insert" prompt appears.
5. Swipe, tap or insert the card. For more information, refer to Card Entry Options.
6. Follow the remaining prompts on the terminal.
● If prompted for a Clerk ID ("Clerk Id:"), see Entering the Clerk ID.
● If prompted for an Invoice Number ("Invoice Id:"), see Entering an Invoice Number.
● If prompted for a password during manual card entry, see Password Protection on Manual Card Entry.
7. Process receipts (see Personalized Receipts and Signing Credit Card Receipts).
8. Repeat steps 2 - 7 as required to refund additional portions of the Partial Approval Purchase transaction.