● Look for the magnetic stripe on the back of the card.
● When the "Swipe/Tap/Insert" prompt appears on the terminal or PINpad, swipe the card on the magnetic stripe reader and follow the prompts.
● Look for the chip on the card.
● When the "Swipe/Tap/Insert" prompt appears on the terminal or PINpad, you or the customer will insert the card into the chip reader and follow the prompts.
Note: If an optional external PINpad is connected to the VX 820 Duet, the card must be inserted in the external PINpad’s chip card reader.
♦ When prompted, the customer keys in his/her PIN.
♦ The chip card must remain inserted in the reader until the "Remove Card" prompt appears on the display.
Note: Unless the device prompts otherwise, do not swipe a chip card even if it has a magnetic stripe.
● Look for the Visa payWave, MasterCard PayPass, Discover Zip, American Express ExpressPay or Interac Flash logo on the card. See Contactless Cards for more information.
● When "Swipe/Tap/Insert" appears on the terminal or PINpad, the customer taps the card on the embedded contactless reader.
Note: The card does not need to touch the reader but must be within 0.5 in. (1.3 cm) of it. The card must be tapped by itself (i.e., not in a wallet).
Note: UnionPay cards are not able to be tapped. They must be swiped or inserted only.
● If the card does not work or is unsupported, try inserting it in the chip card reader (if it is a chip card) or swiping the card on the terminal.
● When the customer indicates they are using a mobile form factor to pay:
● When "Swipe/Tap/Insert" appears on the terminal, the customer taps the mobile form factor on the embedded contactless reader.
Note: The mobile form factor does not need to touch the reader but must be within 0.5 in. (1.3 cm) of it.
If all available card entry methods fail, you may manually enter the card number for credit cards and some chip debit cards.
1. When"Swipe/Tap/Insert" appears on the terminal or external PINpad, have the cardholder hand you their card.
2. On the terminal keypad, key in the credit card number and expiry date.
3. If prompted for a password, enter the manager password.
4. Key in the CVV number on the back of the card.