Ernex Gift Card Refund

Note:  Not all Ernex Gift Card programs process Gift Card Refunds.

If a purchase using an Ernex Gift Card as payment was processed incorrectly, use this transaction to return the value of the Purchase back on to the Ernex Gift Card.

Note: You must have the original Ernex Gift Card Purchase receipt available in order to perform this transaction.

From the READY screen:

To navigate through the menus:

- Scroll down: press F1 to move the highlight bar down.
- Scroll up: press F3 to move the highlight bar up.
- Select a highlighted item: press OK.

1.  Press the Admin key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press OK.
The ERNEX menu appears.

3.  Scroll down to REFUND, and press OK.
The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the Gift Card on the terminal. (Gift Cards cannot be manually entered.)
The ENTER CVC entry screen appears.

5. Key in the Card Validation Code (CVC), and press OK.

Note: The CVC is found on the back of the Ernex card after the Card number. It may be located under a scratch-off panel. If the ENTER CVC entry screen appears, this code must be keyed in to ensure that the Ernex card is authentic.

If the ENTER CLERK ID entry screen appears...

If the ENTER INVOICE NO entry screen appears...

The ENTER TOTAL AMOUNT entry screen appears.

6. Key in the total amount of the Purchase including taxes, and press OK.

If the ENTER INFO entry screen appears...

The ERNEX REFERENCE NUMBER entry screen appears.

7. Key in the REF # that appears on the Ernex Gift Card Purchase receipt, and press OK.
The PROCESSING prompt appears, and then the APPROVED message appears.

8. Press OK.
The receipts are printed and the terminal returns to the ERNEX menu.

9. Press Can/Ann to return to the READY screen.

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