Cardholder Prompts

1. Follow the prompt that appears on the terminal:

If CUSTOMER PRESS OK TO CONTINUE appears, pass the terminal to the cardholder without pressing OK.

If CONTINUE ON PINPAD appears, pass the external 7800 PINpad to the cardholder.

2. Have the cardholder follow the terminal or external PINpad prompts that appear:

Note: The prompts below are listed in the order in which they would appear. The prompts that appear are dependent a number of factors, including transaction type, merchant setup, and card type.

If the SELECT LANGUAGE prompt appears ...

If the SELECT <Application name> prompt appears ...

If the <Transaction Name>$#.##-OK? prompt appears, the cardholder presses OK.

If the CASH BACK? prompt appears ...

Terminal prompts (Tip)	External 7800 PINpad prompts (Tip)
If the ENTER TIP AMOUNT OR PRESS OK % OTHER prompt appears ...	If the TIP AMOUNT % OTHER prompt appears on the PINpad ...
If the ENTER TIP AMOUNT OR PRESS OK % $ prompt appears ...	If the TIP AMOUNT % $ prompt appears on the PINpad ...
If the ENTER TIP PERCENTAGE entry screen appears ...	If the TIP AMOUNT entry screen appears on the PINpad ...
If the ENTER TIP AMOUNT entry screen appears ...	If the TIP AMOUNT $0.00 entry screen appears on the PINpad ...

If the SELECT ACCOUNT prompt appears ...

If the ENTER PIN & OK entry screen appears ...

4. Depending on the card used, do one of the following:

If a credit card was used, go back to the financial transaction procedure.

If a debit card was used, continue below at step 5.

5. The cardholder returns the terminal or external PINpad to you when one of the following prompts appears:

Note: If the card is inserted (chip transaction), the cardholder removes their card from the chip reader. If the cardholder requested a cashback (debit only), then CASH BACK $#.## also appears in the prompt.

Terminal prompts		PINpad prompts
APPROVED THANK YOU CASH BACK $#.## RETURN TO CLERK		APPROVED THANK YOU CASH BACK $#.##
APPROVED THANK YOU RETURN TO CLERK		APPROVED THANK YOU
APPROVED THANK YOU CASH BACK $#.## REMOVE CARD		APPROVED THANK YOU CASH BACK $#.## REMOVE CARD
APPROVED THANK YOU REMOVE CARD		APPROVED THANK YOU REMOVE CARD

6. Press OK on the terminal when one of the following prompts appears:

APPROVED ###### CASH BACK $#.## PRESS OK

APPROVED ###### CASH BACK $#.## GIVE CUST COPY

APPROVED ###### PRESS OK

APPROVED ###### GIVE CUST COPY

7. Process the receipts that print.