Refund-Void
This transaction (also known as a Refund Correction) is used only when
a Refund transaction was entered incorrectly and needs to be cancelled.
IMPORTANT:
This transaction must be processed for the full amount of the original
Refund, and it must be processed in the same batch as the original Refund.
Note:
- If a debit card is used, the cardholder may be prompted to select an
Account and enter a PIN.
- If a pre-paid credit card
is used, refer to the instructions for Partial
Approval - Refund Void.
- If a Corporate (purchasing) credit card
is used, you may be prompted to enter Tax data.
- If a Private label credit card is used, you
may be prompted to enter a Promo code.
From the READY screen:
To
navigate through the menus:
- Scroll down: press the F1 key
to move the highlight bar down.
- Scroll up: press the F3 key to
move the highlight bar up.
- Select a highlighted item: press OK.
1. Press the Admin key.
The MAIN MENU appears.
2. Press OK to select TRANSACTIONS.
The TRANSACTIONS menu appears.
3. Scroll down to VOID-REFUND, and press OK.
The SWIPE ADMIN CARD prompt appears.
4. Swipe the POS Admin card.
The ENTER AMOUNT entry screen appears.
5. Key in the amount of the Refund to be voided, and press OK.
IMPORTANT:
This transaction must be processed for the full amount of the original
Refund.
If the ENTER
CLERK ID entry screen appears
...
If the ENTER
INVOICE NO entry screen appears
...
The SWIPE OR INSERT CARD prompt appears
on the terminal.
If
an external PINpad is attached,
the SWIPE CARD prompt appears on the terminal and the SWIPE OR INSERT
CARD prompt appears on the external PINpad.
If
a contactless
reader is attached, it continues to display the WELCOME/BONJOUR
screen because contactless Voids are not permitted.
6. Enter the card on
the terminal (or external PINpad if
attached):
swipe
|
insert
|
manually
enter
(credit and
some debit chip cards) |
a. Swipe
the card on the terminal
(or the external PINpad if attached) .
If the ENTER LAST 4 DIGITS entry
screen appears on the terminal
, key in the last 4 digits of the Card number, and press OK.
The ENTER ORIGINAL AUTHORIZATION #
entry screen appears on
the terminal .
b. Key in the Auth # found on the
Refund receipt, and press OK.
IMPORTANT: Enter an Original Authorization
number that exists in the current Batch.
c. Continue below at step 7. |
a. You or the cardholder must insert
the card into the terminal chip reader
(or the external PINpad chip reader if the PINpad is attached)
.
IMPORTANT: Leave the chip card in the reader
for the entire transaction.
If the SELECT
<Application name> prompt appears
...
The ENTER ORIGINAL AUTHORIZATION #
entry screen appears on
the terminal .
b. Key in the Auth # found on
the Refund receipt, and press OK.
IMPORTANT: Enter an Original Authorization
number that exists in the current Batch.
c. Continue below at step 7. |
a. Key in the Card number, and press
OK.
The ENTER EXPIRY DATE entry screen
appears on the terminal
.
b. Key in the Expiry date, and press
OK.
If MAIL/TEL
options appear on the terminal
...
If the TAKE
MANUAL IMPRINT OF CARD AND PRESS OK prompt appears
on the terminal ...
The ENTER ORIGINAL AUTHORIZATION #
entry screen appears on
the terminal .
c. Key in the Auth # found on the
Refund receipt, and press OK.
IMPORTANT: Enter an Original Authorization
number that exists in the current Batch.
d. Continue below at step 8. |
7. A
prompt listed below may appear on the terminal:
If CUSTOMER
PRESS OK TO CONTINUE appears ...
If
CONTINUE
ON PINPAD appears
...
8. Please wait while the terminal
processes the transaction. Some of the prompts listed below may
appear on the terminal
:
If ENTER
PROMO CODE appears ...
If ENTER
INVOICE NO appears ...
If ENTER
XXX AMOUNT appears (
XXX is the tax type, e.g. GST) ...
9. The terminal communicates with the Moneris
Host, and then one of the following APPROVED messages appears
on the terminal depending on the Card Entry method or Payment
type:
If APPROVED ###### OBTAIN SIGNATURE appears,
press OK. A receipt prints.
If APPROVED ###### GIVE CUST COPY appears,
press OK. A receipt prints.
10. Process receipts.
Top of page