Refund
Credit: Use this transaction
to credit a cardholder's account for all or a portion of a previous credit
Purchase (e.g., when they return merchandise).
Debit: Use this transaction
to return money to a cardholder's account for a portion of the previous
debit Purchase (e.g., when they return merchandise).
Note:
- If a debit card is swiped or inserted, the cardholder may be prompted
to select an Account and enter a PIN.
- If a pre-paid credit card
is used, refer to the instructions for Partial
Approval Refund.
- If a Corporate (purchasing) credit card
is used, you may be prompted to enter Tax data.
- If a Private label credit card is used, you
may be prompted to enter a Promo code.
From the READY screen:
To navigate through the menus:
- Scroll down: press the F1
key to move the highlight bar down.
- Scroll up: press the F3
key to move the highlight bar up.
- Select a highlighted item: press OK.
1. Press the Admin key.
The MAIN MENU appears.
2. Press OK to select TRANSACTIONS.
The TRANSACTIONS menu appears.
3. Scroll down to REFUND, and press OK.
The SWIPE ADMIN CARD prompt appears.
4. Swipe the POS Admin card.
The ENTER AMOUNT entry screen appears.
5. Key in the amount of the Purchase to be refunded, and press OK.
If the ENTER
CLERK ID entry screen appears
...
If the ENTER
INVOICE NO entry screen appears
...
The SWIPE OR INSERT CARD prompt
appears on the terminal
.
If
an external PINpad is attached,
the SWIPE CARD prompt appears on the terminal and the SWIPE OR INSERT
CARD prompt appears on the external PINpad.
If a contactless
reader is attached, the $#.## TAP CARD prompt appears
on this device if the transaction amount does not exceed the maximum Contactless
Dollar Value set for the card.
6. Enter the card on the terminal
(or external PINpad or contactless reader if attached):
swipe
|
insert
|
tap
|
manually
enter
(credit and
some debit chip cards) |
a. Swipe
the card on the terminal (or
the external PINpad if attached) .
If the ENTER LAST 4 DIGITS entry
screen appears on the terminal
, key in the last 4 digits of the Card number, and press OK.
b. Continue below at step 7. |
a. You or the cardholder must insert
the card into the terminal chip reader (or
the external PINpad chip reader if the PINpad is attached)
.
IMPORTANT: Leave the chip card in the reader
for the entire transaction.
If the SELECT
<Application name> prompt appears
on the terminal ...
b. Continue below at step 7. |
a. The
cardholder taps (or waves) their card in front of the contactless
reader.
The contactless
reader beeps.
The ENTER ORIGINAL AUTHORIZATION #
entry screen appears
on the terminal.
b. Key in the Auth # found on
the Purchase receipt, and press OK.
c. Continue below at step 8. |
a. Key in the Card number, and press
OK.
The ENTER EXPIRY DATE entry screen
appears on the terminal
.
b. Key in the Expiry date, and press
OK.
If MAIL/TEL
options appear on the terminal
...
If the TAKE
MANUAL IMPRINT OF CARD AND PRESS OK prompt appears
on the terminal ...
The ENTER ORIGINAL AUTHORIZATION #
entry screen appears on
the terminal .
c. Key in the Auth # found on
the Purchase receipt, and press OK.
d. Continue below at step 8. |
7. A
prompt listed below may appear on the terminal:
If CUSTOMER
PRESS OK TO CONTINUE appears ...
If
CONTINUE
ON PINPAD appears
...
8. Please wait while the terminal
processes the transaction. Some of the prompts listed below may appear
on the terminal :
If ENTER
PROMO CODE appears ...
If ENTER
INVOICE NO appears ...
If ENTER
XXX AMOUNT appears (
XXX is the tax type, e.g. GST) ...
9. The terminal communicates with the Moneris
Host, and then one of the following APPROVED messages appears
on the terminal depending on the Card Entry method or Payment
type:
If APPROVED ###### MERCHANT COPY appears,
press OK. A receipt prints.
If APPROVED ###### GIVE CUST COPY appears,
press OK. A receipt prints.
10. Process receipts.
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