Tapping a Contactless Card

To successfully tap a contactless card for a transaction:

  • The card does not have to touch the contactless reader (but it is all right  if it does).

  • The card must be within 0.5 in. (1.1 cm) of the contactless reader for it to read the card.

  • The card must be tapped or waved by itself (e.g., the customer cannot leave the card in  their wallet and wave it in front of the reader).

  • It does not matter which side or end of the card is closest to the contactless reader.

To see a diagram of a contactless transaction ...

c-less_reader_tap-card_.jpg

If the card does not work or is unsupported, you may still do the transaction by doing the following:

1. If the card is also a chip card, insert it  into the chip  reader.

2. If step 1 doesn’t work, try swiping the card on the terminal (look for the magnetic stripe).

3. If step 2 doesn’t work, manually enter the Card number.  

4. See also "Error Messages: Contactless Reader."