Error Messages: Contactless Reader

If an contactless-related error occurs, a message will display on both the terminal screen and the contactless reader screen.  

The Contactless Reader Error Messages table below lists the contactless-related error messages that can appear.
(The error messages are in alphabetical order and sorted according to the Terminal Message column.)

Contactless reader equipment problems appear below in the Contactless Reader Equipment Problems table.

If the error message or equipment problem reappears after you have tried the solution(s), contact the Moneris Merchant Service Centre for assistance.

Click on the first letter of the error message to access the first message that starts with that letter
(Error messages are in alphabetical order and sorted according to the Terminal Message column.):

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

 

Contactless Reader Error Messages Table

TERMINAL MESSAGE

CONTACTLESS READER MESSAGE

DESCRIPTION & ACTION

 

CARD PROBLEM
PLEASE RETRY

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CARD PROBLEM
PLEASE RETRY     

The contactless reader could not read all of the information that it required, or there is more than one contactless card within range of the reader.  

1. Hold the card by itself in front of the reader for 3 to 5 seconds until the reader beeps.  Try this step twice more if it doesn't work the first time.

2. If step 1 doesn’t work, try inserting the card into the chip reader if the card is also a chip card.  

3. If step 2 doesn’t work, try swiping the card on the terminal.

4. If step 3 doesn’t work, manually enter the Card number, or use an alternative form of payment.

 

CHECK READER  

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-

The contactless reader is not connected to the terminal.  Confirm that the Y-cable connector is inserted securely into the terminal's base port.

 

CONTACTLESS
TRANSACTION
LIMIT EXCEEDED

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CONTACTLESS
TRANSACTION
LIMIT EXCEEDED

 

A card was tapped for an amount that is equal to or exceeds the transaction limit (i.e., maximum Contactless Dollar Value) for the card.  If the card is also a chip card, insert it into the terminal chip reader (or attached 7800); otherwise, swipe the card on the terminal.

-

 

"Failed"

This message appears when a card has been tapped during a transaction.  The contactless reader has not been set up and configured correctly.  

Redo the contactless reader set up and configuration procedures.
 

 

 

"Firmware  Version"

The Firmware Version number displays if a reader has not yet been set up and configured or has been set up and configured incorrectly.

Redo the contactless reader set up and configuration procedures.
 

NOT COMPLETED PLEASE TRY AGAIN

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NOT COMPLETED

A communications problem occurred.  Press OK on the terminal, and then retry the transaction.

 

---

"Please Present Card"

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This message appears when the reader is in its idle state or during a transaction.  The contactless reader has not been set up and configured correctly.  

Redo the contactless reader set up and configuration procedures.

 

PORT
NOT AVAILABLE

-

 

 

An attempt has been made to enable a contactless reader or external PINpad on a port that is already configured for use by another device.  

Configure the terminal so that the external PINpad uses COM1 and the contactless reader uses COM2.

 

Make sure to insert the cable from each device into the correct terminal port.

 

REFUND LIMIT EXCEEDED

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AMOUNT EXCEEDED

The total value of Refunds performed today is greater than your daily refund limit.  Contact Moneris for a temporary increase. Please have the original purchase receipt available for reference.

 

TAP FAILED  
PLEASE INSERT
OR SWIPE CARD

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TAP FAILED  
PLEASE INSERT
OR SWIPE CARD

The contactless reader was unable to read a card, or (contactless debit only) a card was tapped for an amount that is equal to or exceeds the transaction limit (i.e., maximum Contactless Dollar Value) for the card.  

If the card is also a chip card, insert it into the terminal chip reader (or attached 7800); otherwise, swipe the card on the terminal.

 

 

"Thank you"

 

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This is the only message that appears when a card has been tapped during a transaction.  The contactless reader has not been set up and configured correctly.  

Redo the contactless reader set up and configuration procedures.

 

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Contactless Reader Equipment Problems Table

PROBLEM

SOLUTION

If the contactless reader's display screen is blank:

 

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Check all cable connections to ensure everything is plugged in correctly.  If the screen is still blank, call Moneris Merchant Service Centre.

 

 

If the TAP CARD prompt does not appear on the contactless reader after you’ve entered the amount on the terminal:

 

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1. Press OK on the terminal.

2. Confirm that the reader is plugged into the terminal's base port RS232-1.

3. Confirm that the contactless reader’s power adaptor cable is plugged into a functioning power outlet and the Y-cable is securely inserted into the terminal port.

 

The reader is not powered:

 

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1. Confirm that the contactless reader is plugged into the terminal's base port RS232-1.

2. Confirm that the reader’s power adaptor cable is connected securely to the Y-cable and plugged into a functioning power outlet.

 

If the contactless reader does not beep after the card is tapped:

 

 

 

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Hold the card on a different angle, and tap it again.      

          OR  

Move the card slowly in a circular motion across the contactless reader.

          OR

Confirm the card is a contactless card.  

 

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