If the terminal is down, report the problem to Moneris Customer Care then follow these instructions to process the transaction manually.
Note: In order to process Credit Purchases manually you must have a paper sales draft for the card type (e.g. a VISA sales draft for a purchase on a VISA card) and an imprinter. Contact Moneris Customer Care to obtain these supplies if you do not have them.
While the terminal is down:
1. Take an imprint of the customer's credit card.
2. Call Moneris Customer Care to obtain a Voice Authorization Number for the transaction and record the Voice Authorization Number on the paper sales draft.
When the terminal is functioning properly again:
1. Process an Advice transaction on the terminal for the amount on the sales draft. You will need to key in the card number, expiry date, validation code (3 or 4 digit V-code on the back of the credit card) and Voice Authorization Number.
2. Attach the Merchant copy of the terminal's receipt to the Merchant copy of the Sales Draft and retain the two copies for your records.