If the "Password:" prompt appears, key in the manager password and press the green
key.Follow the procedure below to correct (void) a previous Purchase or Refund transaction processed on a debit or credit card.
Note: The correction MUST be performed in the same batch as the original transaction.
IMPORTANT: You cannot perform a Correction on a Contactless Purchase or Refund.
To process a Correction:
1. On the applications menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions menu.
2. On the transactions menu, scroll down and select Correction.
If the "Password:" prompt appears, key in the manager password and press the green key.
● If prompted for a Clerk ID ("Clerk Id:"), see Entering the Clerk ID.
The "Correct Last" prompt appears.
3. Choose one of the following:
● To correct the last transaction performed on the terminal:
a. Select Yes. The transaction details appear.
b. Select Yes again to confirm the displayed transaction is the one you want to correct.
OR
● To correct a different transaction:
a. Select No.
The "Retrieve By" prompt appears.
b. To retrieve the transaction by Sequence Number, select Seq#. The "Seq Number" prompt appears. Key in the 6-digit Sequence Number printed on the original receipt and press the green key. See Finding Sequence and Orig Auth Numbers for more information.
Transaction details appear. Select Yes again to confirm the displayed transaction is the one you want to correct.
OR
To retrieve the transaction by card number, select Acct#. The "Last 4 digits:" prompt appears. Key in the last four digits of the card number and press the green key. Transaction details appear. Select Yes again to confirm the displayed transaction is the one you want to correct.
4. Follow the remaining prompts on the terminal.
● If prompted for an Invoice Number ("Invoice Id:"), see Entering an Invoice Number.
5. Process receipts (see Personalized Receipts and Signing Credit Card Receipts).
Note: If processing the Correction on a Private Label Card, you may be prompted for a Promo Code.
For details on basic prompts, see Responding to Basic Transaction Prompts.