Invoicing FAQs

What is an invoice?

An invoice is a bill outlining the cost of goods and/or services your business has provided to a customer. The invoice specifies the itemized costs, taxes, final total and any discounts applied. An invoice is sent after the goods and/or services have been delivered to request payment.

What are the benefits of Invoicing?

There are many benefits of Invoicing:

• Opens your business up to new possibilities: You are not limited to face-to-face transactions requiring a payment device. You can accept credit card payments from customers anywhere in Canada.
• Easy to set up and send: It takes only a few minutes to configure your preferred settings within PAYD Administration (my.getpayd.com). Then, any invoice you create will be easy to send by email or SMS!
• No additional fees for you or your customers: Simply pay the standard 2.85% + $0.15 card-not-present fee you pay for manually keyed transactions today.¹
• Fast deposits: Funds are deposited into your bank account usually within 1-2 business days following the customer’s online payment.²

How long does it take to get paid?

You can set your own payment due date. The industry standard is typically 30 days, but you may choose to allow more or fewer days, depending on your type of business. You will receive your funds 1-2 business days after the customers makes their online payment.²

Are there any additional fees for Invoicing?

There are no additional fees for you or your customers with Invoicing. Simply pay the standard 2.85% + $0.15 transaction fee you pay today for manually keyed transactions (as per your current PAYD Merchant Agreement).

What do I need to do to add the Invoicing feature to my account?

To add the Invoicing feature to your PAYD Administration account (my.getpayd.com), you must opt-in via the email invite within 30 days of receipt. If you did not receive an email, you may request the invoicing feature be added on PAYD Administration. Go to the Invoicing tab and Select ‘OK’ on the pop-up to send the request. Once you are approved for Invoicing with the PAYD Family, your PAYD Administration account will be updated within 2-3 business days.

What are the Terms and Conditions for the Invoicing feature?

The Invoicing Terms and Conditions are part of your PAYD Merchant Agreement and are available for your review here.

Can I cancel the Invoicing feature if I no longer need it?

Yes, this feature can be disabled. To disable this feature, please give us a call at 1-855-423-PAYD (7293).

Setup FAQ

Where do I get my PAYD Administration login credentials?

You can log into PAYD Administration (my.getpayd.com) using your store credentials, the same credentials you use to log into the PAYD App or PAYD Pro Plus^® App.

How do I use PAYD Administration to manage my invoices?

The Invoicing feature allows you to create and send new invoices, manage existing invoices, and track the status of invoices from your PAYD Administration account (my.getpayd.com). PAYD Pro Plus merchants can also access this feature in the PAYD Pro Plus App. For specific instructions on how to create, send, or track an invoice, visit the user guide for your particular product:

• For PAYD users: Visit the PAYD Toolkit to download the Using Moneris PAYD Administration Guide
• For PAYD Pro users: Visit the PAYD Pro Toolkit to download the Using Moneris PAYD Administration Guide
• For PAYD Pro Plus users:
• Visit the PAYD Pro Plus Toolkit to download the Using PAYD Pro Plus for Apple iPad Guide; or
• Visit the PAYD Pro Plus Online Help tool accessible within PAYD Administration (my.getpayd.com), and click the Help icon ( )

Where can I get more information if I still have questions?

For PAYD Pro Plus users, additional information can be found in the PAYD Pro Plus Online Help, accessible within PAYD Administration (my.getpayd.com). Click the Help icon ( ) to access the Online Help tool.

For PAYD and PAYD Pro users, please contact us at [email protected]. We would be happy to answer any questions you may have.