Partial Approval Refund

A Partial Approval Purchase transaction can be refunded.

Note: A Refund transaction may be processed for individual portions within the overall Partial Approval Purchase transaction. For example, if the overall transaction was $57.75 and two pre-paid credit cards were used for $25 each, and a debit card was used for the remaining $7.75, but the customer only wanted one of the pre-paid credit cards refunded, you can process the Refund just on that one card using the Sequence Number or Card Number. See the "Partial Approval Transaction Scenarios" topic for more information.

Note: If you wish to remove the transaction entirely because it was incorrectly entered, perform a Partial Approval Correction (Void).

To process a Refund on a Partial Approval Purchase:

1.      On the applications menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions menu.

2.      To begin the transaction, select Refund.
If the "Password:" prompt appears, key in the manager password and press the green OK key.
The "Amount: $  0.00" prompt appears.

3.      Key in the Refund amount for the desired portion of the Partial Approval Purchase and press the green OK key. The "Orig Auth #:" prompt appears.

4.      Key in the 6-digit Appr Code printed on the original receipt and press the green OK key (see Finding Sequence and Orig Auth Numbers).

Note: If you do not have the Appr Code, press the green OK key to bypass the prompt.

 The "Swipe/Tap/Insert" prompt appears.

5.      Swipe, tap or insert the card. For more information, refer to Card Entry Options.

6.      Follow the remaining prompts on the terminal.

●        If prompted for a Clerk ID ("Clerk Id:"), see Entering the Clerk ID.

●        If prompted for an Invoice Number ("Invoice Id:"), see Entering an Invoice Number.

●        If prompted for a password during manual card entry, see Password Protection on Manual Card Entry.

7.      Process receipts (see Personalized Receipts and Signing Credit Card Receipts).

8.      Repeat steps 2 - 7 as required to refund additional portions of the Partial Approval Purchase transaction.