Follow the procedure below to deactivate a Moneris gift card.
IMPORTANT: Once the gift card is deactivated, it can never be used again.
To deactivate a Moneris gift card:
1. On
the applications
menu, select GIFT & LOYALTY.
The message "Activating App..." is displayed, then the GIFT &
LOYALTY transactions menu appears.
2. Scroll down and select Deactivate.
The "Swipe or Enter Card:" prompt appears.
3. Swipe
the gift card OR key in the gift card number.
The terminal displays the last four digits of the card number then the
"Enter CVC:" prompt appears.
4. Key in the CVC number and press the green OK key.
● If the "Clerk ID:" prompt appears, key in the clerk ID and press the green OK key.
● If prompted, key in the additional transaction information and press the green OK key.
● If the "Invoice Number" prompt appears, key in the Invoice number and press the green OK key.
The terminal displays "Approved" and prints the Cardholder copy of the receipt then displays "Tear Receipt Press OK key".
5. Tear the Cardholder copy of the
Deactivation receipt and press the green OK
key to print the Merchant copy of the receipt.
The "Transfer Balance to New Card?" prompt appears.
6. Choose one of the following:
● To move the remaining balance to a new gift card:
a. Select Yes.
b. Proceed with step 3 in the Activation instructions using the new gift card.
IMPORTANT: The balance can be transferred to an existing variable-value, reloadable gift card or applied when activating a new variable-value, reloadable or non-reloadable gift card. The balance cannot be transferred to fixed-value cards or active, non-reloadable gift cards.
OR
● To deactivate the card and delete the balance:
● Select No.
The gift card can no longer be used.
The terminal returns to the GIFT & LOYALTY transactions menu.